Trailways Help Centre
The Trailways Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Bus Onboard AmenitiesTrailways offers a range of onboard services to ensure a comfortable and enjoyable trip. Free Wi-Fi: Available on most routes, but connection speed and availability may vary. O......
Baggage Policy
Trailways allows passengers to travel with carry-on, checked, and special baggage. Find a detailed guide on the luggage policy, including size limits, fees, restricted items, and helpful links for further assistance....
Pet Policy
Trailways offers accommodations for service animals and allows small pets on select routes. Find here a complete guide on Trailways’ pet travel policies, including eligibility, booking process, and im......
Accessibility
Trailways is committed to providing accessible transportation for passengers with disabilities and reduced mobility. This guide covers available services, booking assistance, wheelchair accommodations......
Cancellation, Changes & Refunds
Trailways provides different ticket options with specific cancellation, change, and refund policies. Below is a detailed guide to help passengers understand their options based on ticket type and circumstances....