RedCoach Accessibility

RedCoach is committed to providing accessible travel for passengers with disabilities and reduced mobility. Passengers requiring special assistance must notify RedCoach at least 48 hours before departure to ensure appropriate accommodations are available.

Requesting Special Assistance

Passengers needing assistance should contact RedCoach at least 48 hours before departure to arrange accommodations.

How to Request Assistance?

Upon arrival at the station, passengers should inform the bus driver or customer service agent that they require assistance.

Learn more about requesting special assistance here.

Boarding and Accessibility

  • Assistance with Boarding and Disembarking: Staff can help passengers board, disembark, and handle baggage upon request.
    • Passengers should arrive early to allow time for assistance.
  • Wheelchair-Accessible Buses
    • Some RedCoach buses are equipped with wheelchair lifts.
    • Passengers should confirm bus accessibility in advance when booking.
  • Seating Arrangements: Passengers with reduced mobility may request priority seating near the front of the bus.

Passengers must be able to travel independently, as RedCoach staff cannot provide personal care services such as:

  • Assistance using the restroom
  • Administering medication
  • Providing continuous medical care

View RedCoach’s full accessibility policies here.

Traveling with Mobility Aids and Medical Equipment

Passengers may bring essential mobility aids and medical devices, such as:

  • Wheelchairs & Mobility Scooters
    • Must be foldable to be stored in the luggage compartment.
    • Passengers should confirm bus accessibility for non-foldable wheelchairs before booking.
  • Oxygen Tanks & Respirators
    • Portable oxygen and respirators are allowed onboard.
    • Oxygen canisters must be stored in a protective case with safety caps on the valves.
    • Passengers must ensure they have enough oxygen for their journey and arrange refills if needed.

Check the full medical equipment policy here.

Service Animals for Passengers with Disabilities

Passengers with disabilities may travel with a service animal that meets ADA requirements.

  • Service Animals Are Allowed
    • Must be trained to assist with a disability.
    • Must remain leashed or harnessed at all times.
    • Must be declared when booking the ticket.
  • Restrictions
    • Emotional support animals, therapy animals, and pets are NOT allowed.
    • Service animals must be well-behaved and under control at all times.

View RedCoach’s full service animal policy here.

Additional Assistance

For any questions regarding accessibility services, contact RedCoach:

View all RedCoach FAQs here.

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