National Express Disabilities & Reduced Mobility

Dedicated Assistance Team: Available 7 days a week, 8am-6pm.

• Phone: 03717 81 81 81
• Contact: https://www.nationalexpress.com/en/help/contact/assisted-travel
• Booking Assistance: Contact the Assisted Travel Team 36 hours before your journey, if possible.
• They will help reserve front seats, wheelchair spaces, or provide support throughout the trip.

Accessible Coaches

Most coaches have a wheelchair lift and step-free flat floors. If you need wheelchair access, contact the Assisted Travel Team to ensure the coach and stops are accessible.

Assistance During the Journey

Drivers and Staff can help with:

• Loading/unloading luggage (up to 20kg).
• Assisting with boarding and disembarking.
• Oxygen: Passengers with handheld oxygen bottles are welcome on board.

Mobility Assistance

Priority Seats: The front kerbside seats can be reserved for passengers requiring mobility assistance.

• You must fill out the Assisted Travel Form or contact the team for assistance with these bookings.

Travelling with Mobility Scooters

• Small Mobility Scooters can be carried in the luggage hold if:
  • It can be folded or dismantled, with the heaviest part weighing less than 20kg.
  • Uses a dry or gel cell battery.