Itabus Help Centre
The Itabus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Itabus offers travelers comfortable and convenient onboard experiences tailored to various travel preferences. Depending on your ticket class, you'll find a range of amenities: Comfort Clas......
Luggage Policy
Two pieces of hold luggage are included with your ticket. Carry-on luggage must fit in the overhead compartment. For oversized baggage, prior notification and additional fees apply. ......
Pet Policy
Itabus welcomes pets onboard under specified conditions: Pet Transport Duration: Pets are allowed on trips lasting no longer than 5 hours. Seat Purchase: A separate, regular ticket m......
Accessibility
Itabus is committed to accessibility, providing support to disabled or reduced-mobility passengers: Assistance available for boarding, seating, and luggage handling. Buses equipped w......
Reserved Seats
Seat selection can be made during ticket purchase. Priority seating is available for Premium Class passengers. ......
Cancellation, Changes, and Refunds
Cancellations must be made at least 24 hours before departure for a full refund. Changes to your booking can be made through our app or website. For detailed policy and contact information, vis......