Concord Coach Lines Accessibility
Concord Coach Lines is committed to ensuring accessibility for passengers with disabilities or reduced mobility. The company provides assistance for boarding, seating, and traveling to ensure a comfortable and safe experience.
Accessible Travel Services
Boarding & Disembarking Assistance
- Passengers with disabilities are given extra time to board and exit the bus.
- Drivers and staff can assist with storing mobility devices and guiding passengers to their seats.
Priority Seating
- Priority seating is available for passengers with disabilities, elderly travelers, and those with reduced mobility.
- Passengers should arrive early to request a priority seat.
Wheelchair & Mobility Device Accommodation
- Collapsible wheelchairs and walkers can be stored in the undercarriage storage at no additional charge.
- Non-collapsible wheelchairs and scooters: Passengers should contact Concord Coach Lines in advance to check availability of accessible vehicles.
More details on Concord Accessible Travel Services.
Traveling with a Wheelchair or Mobility Scooter
- Advance Notification Required: If traveling with a wheelchair or mobility scooter, passengers must notify Concord Coach Lines in advance to confirm availability of an accessible bus.
- Storage Limitations: If a wheelchair or scooter cannot be accommodated in the passenger cabin, it may need to be stored in the baggage compartment.
Booking Assistance & Special Requests
- Advance Booking Recommended
- Passengers with disabilities are encouraged to inform Concord Coach Lines at least 36 hours before departure to arrange accommodations.
- If traveling with a non-collapsible wheelchair, a seven-day advance notice is recommended to ensure space availability.
Contact for Accessibility Requests
- Phone: 1-800-639-3317
- Email:Info@ConcordCoachLines.com
Service Animals
- Service animals are allowed at no extra cost.
- Animals must be trained to assist a person with a disability and remain under control at all times.
- Emotional support animals (ESAs) are not permitted.
More details on Traveling with service animals.
Bus Stop & Terminal Accessibility
- Not all bus stops are fully accessible. Some locations may have limited wheelchair accessibility due to local infrastructure.
- Passengers with concerns should contact Concord Coach Lines Customer Service to verify accessibility options at their departure and arrival locations.