City to City Help Centre
The City to City Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
No Wi-Fi available. No USB or power outlets on board. No onboard restrooms (bus makes stops during the trip). No meals or snacks offered; passengers are advised to bring their own. Boarding:......
Baggage Size
Carry-On Baggage Each fare-paying passenger is allowed one piece of personal luggage. Maximum dimensions: 80cm x 60cm x 60cm. Maximum weight: 30kg for domestic services and 50kg for cross-border......
Pets Policy
No other pets are permitted. Service Animals Exception: Only trained guide dogs are allowed on board to assist visually impaired passengers. Passengers must contact City to City 24 hours before the......
Disabilities and Reduced Mobility
Passengers requiring special assistance should arrange prior to the trip through the Call Center or at City to City sales offices. The acceptance of incapacitated passengers is subject to prior ar......
Reserved Seats
Not specified for City to City services.......
Cancellation and Refunds
Cancellation Policy No refunds are provided within 48 hours of the departure time. All refunds, cancellations, and amendments made 48 hours or more before departure are subject to a 10% administrat......