Burlington Trailways Cancellation, Changes & Refunds
Burlington Trailways provides policies regarding ticket cancellations, changes, and refunds. Below is a complete guide to help you understand how to modify or cancel your ticket, what fees may apply, and how refunds are processed.
Cancellation Policy
Burlington Trailways allows passengers to cancel tickets, but fees and refund eligibility depend on how far in advance the cancellation is made.
Involuntary Cancellations (by Burlington Trailways)
If Burlington Trailways cancels or significantly delays your trip, you have two options:
- Reschedule your trip at no extra charge.
- Request a full refund. The refund is usually issued in the original payment method or as a travel voucher for future bookings.
Refunds include the total ticket fare, including any additional fees paid.
Voluntary Cancellations (by Passenger)
Passengers can cancel their tickets if plans change. However, refunds are subject to a cancellation fee depending on the time of cancellation.
| Time Before Departure | Refund Type |
|---|---|
| 30 days or more | 100% refund |
| 7 to 29 days | 75% refund |
| 2 to 6 days | 50% refund |
| Less than 2 days | 25% refund |
Important Notes:
- Refunds are typically issued in the form of a travel voucher valid for 12 months.
- Some promotional fares or discounted tickets may be non-refundable.
To request a cancellation, visit Burlington Trailways Customer Support or call (319)-753-2864.
Ticket Changes & Rescheduling
If you need to change your travel date, time, or route, Burlington Trailways offers rescheduling options.
Rescheduling Fees
- Online Changes: Fees vary based on route and timing but are generally lower than in-person changes.
- Physical Ticket Office Rescheduling: Additional service fees may apply at bus terminals or ticket offices.
- Cost of Rescheduling:
- If the new ticket price is higher, passengers must pay the fare difference.
- If the new ticket price is lower, the remaining balance is issued as a voucher for future use.
How to Reschedule a Ticket?
- Online: Through the Contact section.
- By Phone: Contact (319)-753-2864.
- At a Ticket Office: Visit a Burlington Trailways terminal for in-person changes.
Busbuster Tip: Reschedule as early as possible to avoid higher fees and ensure seat availability.
No Refunds for Missed Trips or Late Cancellations
- If you fail to cancel or reschedule at least 15 minutes before departure, the ticket is considered used, and no refund or credit will be provided.
- Burlington Trailways is not responsible for passengers who arrive late and miss their bus.
Refund Process & How Refunds Are Issued
- Refunds are generally issued in the form of a travel voucher valid for 12 months.
- In special cases, monetary refunds may be available, particularly if Burlington Trailways cancels the trip.
- Refunds may take 5-10 business days to process, depending on the payment method.
Contact for Refund Requests:
- Phone:(319)-753-2864
- Online Support:Burlington Trailways Customer Support
Overview
- Cancellations & changes must be made in advance to be eligible for a refund.
- Refunds are generally issued as travel vouchers, valid for 12 months.
- Rescheduling is allowed but may involve extra fees.
- Passengers who miss their bus without canceling in advance will not receive a refund.
For more information, visit the official website: Burlington Trailways Official Website