Barons Bus Accessibility
Barons Bus is committed to providing accessible travel for passengers with disabilities and reduced mobility. Below is a comprehensive guide to available accommodations, booking procedures, and contact information.
Accessibility Features
Barons Bus offers services to accommodate passengers with disabilities, ensuring a safe and comfortable journey.
- Priority Seating: Reserved seating is available for passengers with disabilities.
- Wheelchair Accessibility: Some buses are equipped with lifts or ramps to accommodate passengers who use wheelchairs.
- Boarding Assistance: Bus staff can assist passengers with disabilities during boarding and deboarding.
- Mobility Aid Storage: Mobility aids, including wheelchairs and walkers, can be stored under the bus at no extra cost.
- Assistance During Stops: Drivers can provide assistance at scheduled stops upon request.
Passengers requiring assistance are encouraged to notify Barons Bus in advance to ensure proper accommodations.
Booking Assistance and Notification
To guarantee accessibility accommodations, passengers with disabilities should:
- Book in Advance: Passengers requiring special accommodations are encouraged to book their tickets at least 36 hours before departure.
- Wheelchair Accommodations: Passengers traveling with a wheelchair should notify Barons Bus at least 7 days in advance to ensure the bus can accommodate the wheelchair in the cabin.
For assistance with reservations, contact Barons Bus customer service.
Traveling with a Wheelchair or Mobility Scooter
Barons Bus strives to accommodate passengers traveling with mobility aids, with the following conditions:
- Wheelchair Accessibility: Some buses are equipped with lifts, but availability may vary depending on the route.
- Free Transport of Mobility Aids: Wheelchairs and mobility devices are transported at no additional charge.
- Maximum weight: 600 lb (270 kg).
- Maximum size: 30 in (76 cm) wide x 48 in (122 cm) long.
- Certification: Wheelchairs must comply with DIN EN 12183 or DIN EN 12184 standards.
- Restraint System: Wheelchairs must have a proper restraint system as per DIN 75078-2 to ensure safety during the journey.
Passengers should contact Barons Bus before traveling to confirm availability of space and equipment.
Assistance for Boarding and During Stops
Passengers requiring assistance should:
- Arrive at the boarding location at least 30 minutes before departure to allow time for boarding.
- Notify the driver upon arrival if assistance is required for boarding, seating, or storage of mobility aids.
- If additional assistance is needed at transfer points, notify Barons Bus when booking the ticket.
Companion Travel and Service Animals
- Companions: Passengers with disabilities who require personal assistance during their journey may travel with a companion.
- A companion may qualify for free travel if the passenger provides documentation stating that assistance is required.
- Service Animals:
- Trained service animals are permitted to travel free of charge.
- Service animals must be well-behaved, remain on a leash, and fit within the passenger’s seating area.
- Emotional support animals are not allowed unless they qualify as a trained service animal.
Bus Stop Accessibility
While Barons Bus strives to ensure accessible stops, some locations may have limited accessibility due to infrastructure constraints.
If a bus stop does not meet accessibility requirements, Barons Bus will assist in finding an alternative boarding or drop-off location.
Passengers requiring accessible stops should contact customer service in advance to confirm whether their preferred bus stop is accessible.
Official Contacts for Accessibility Assistance
For questions about accessibility services, accommodations, or to notify Barons Bus of special travel needs, use the following contacts:
Customer Support
- Phone: 1-888-378-3823
- Website: Barons Bus Official Website
Rider’s Guide and Accessibility Policies
- Rider’s Guide: Barons Bus Rider’s Guide
- Title VI Information: Barons Bus Title VI Policy
Booking and Assistance for Reduced Mobility
- Ticket Booking: Barons Bus Tickets
- Lost Baggage Claims: Lost Baggage Form
Passengers are encouraged to contact Barons Bus at least 36 hours before travel to ensure necessary accommodations are available.