Intercity Xpress

Intercity Xpress Bus Tickets And Schedules

Intercity Xpress bus routes

RoutesPrice(ZAR)
Johannesburg to Cape TownfromR1449
Johannesburg to East LondonfromR459
Cape Town to JohannesburgfromR699
Pretoria to Cape TownfromR1737
Durban to PretoriafromR370
Cape Town to MthathafromR524
Vereeniging to DurbanfromR259
Johannesburg to PietermaritzburgfromR267
East London to Cape TownfromR437
Mthatha to Cape TownfromR987
Johannesburg to MthathafromR493
Pretoria to DurbanfromR267
Johannesburg to DurbanfromR257
Durban to JohannesburgfromR350
Durban to Cape TownfromR658

Check out the most searched bus routes and schedules by Intercity Xpress passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Intercity Xpress onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re travelling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • Standard Seat
  • Power Outlet
  • Bathroom

Customer Reviews

Overall, customer sentiment toward Intercity Xpress is overwhelmingly negative, with pervasive issues such as poor service, unprofessional staff, and unreliable scheduling frequently mentioned. Common complaints include extremely delayed buses without communication, dirty and poorly maintained vehicles, and unresponsive or unhelpful customer service channels. Refund requests are often ignored or take excessively long to process, exacerbating customer frustration. Standards of safety and professionalism, particularly in handling passenger concerns and respecting customer rights, are reportedly lacking. A few positive experiences highlight good driver behavior and punctuality, but these are exceptions rather than the norm.

Customer Experiences with Intercity Xpress: A Mixed Bag of Feedback

Intercity Xpress has garnered a vast array of customer reviews that reveal both commendable qualities and concerning issues. Passengers have shared their experiences with the booking process, driver interactions, punctuality, cleanliness, and overall satisfaction. This article summarizes these insights based on recent reviews, providing a well-rounded look at the service offered by Intercity Xpress.

Strengths

Despite the negative feedback, several passengers highlighted specific strengths of Intercity Xpress:

  • Ease of Booking: Many customers appreciated the convenience of the online booking system, often mentioned as user-friendly.
  • Affordability: Numerous reviews praised Intercity Xpress for their competitive prices, making it a popular choice for budget travelers. One customer expressed, "For the price, this experience certainly exceeded my expectations."
  • Friendly Drivers: Some passengers shared positive remarks about their interactions with drivers. "I love their service... their agents are charismatic but also professional," stated one satisfied traveler.

Weaknesses

Conversely, a considerable number of customers reported numerous concerns regarding the service:

  • Punctuality: Delays were a major recurring theme. Several passengers reported buses arriving hours late, with one stating, "The bus was supposed to leave at 11:30 but ended up leaving at 14:00."
  • Cleanliness: Many reviews mentioned unsatisfactory sanitation on the buses and at terminals. With complaints ranging from bad odors to filthy toilets, one traveler noted, "The bus smelled like sewage; it was one of the worst experiences I've ever had."
  • Communication Issues: Lack of timely communication regarding delays often exacerbated frustration. A customer lamented, "We waited in the cold for hours. Nobody answered the number we were given for emergencies."
  • Driver Behavior: Reports of rude or dismissive driver interactions were notably alarming. One passenger described a driver as having "an attitude of note," while another noted feeling disregarded when seeking assistance.

Customer Anecdotes

To further illustrate the customer sentiment towards Intercity Xpress, here are anonymous quotes from various reviews:

"I booked a bus for my 14-year-old daughter, but the bus never arrived, and there was no communication from anyone!"

"This was the worst travel experience I ever had; we were stuck in the cold with no updates for hours!"

"I had a wonderful experience with the driver, he made us feel safe on the road, and the service exceeded my expectations!"

Key Takeaways for Travelers

For those considering traveling with Intercity Xpress, it's essential to weigh both positive and negative feedback. A few tips for potential passengers:

  • Always check the bus departure schedule in advance, as delays seem commonplace.
  • Be prepared for possible changes in your bus route; some passengers reported unexpected stops and transfers.
  • Pack essentials, including food and water, just in case of prolonged waits and delays.

Recommendations for Improvement

To enhance the overall customer experience, Intercity Xpress may consider the following changes:

  • Implement improvements in communication by providing timely updates regarding delays and changes to schedules.
  • Focus on cleanliness by ensuring that buses and terminals are regularly cleaned and maintained to create a positive environment.
  • Conduct regular training for drivers to bolster customer service standards, ensuring they interact positively and respectfully with passengers.

Intercity Xpress Wordcloud

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Bus Onboard Services

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Experience Full Luxury Bus Travel with Intercity Xpress. For budget travel, check Eagle Liner.

  • Free Wi-Fi: Available on select buses.
  • Onboard Restrooms: Available on some buses, especially for long routes.
  • Entertainment Systems: Available on some buses with options such as seat-back or overhead screens.
  • USB Charging Ports
  • Comfortable Seats
  • Climate Control

Onboard Features Tour

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Complete Overview on the Intercity Xpress bus
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Intercity Xpress bus staff and services

More Buses Features

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Bus USB Charging outlets
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Bus inside
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Bus Entertainment system
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Bus Seats, carry-on luggage compartment and features

Intercity Xpress Baggage Size

Carry-On Baggage

  • Maximum size: 25 kg allowed as carry-on.
  • Must fit: Under the seat or in the overhead compartments.

Checked Baggage

  • Allowance: One piece of luggage weighing up to 25 kg is allowed free of charge.
  • Excess Baggage: Any additional luggage will incur a charge of R5 per kg.
  • Oversized Luggage: Allowed with an additional fee.

Bulky Baggage

  • Limit: One additional bulky item per passenger is allowed.
  • Fee: Extra charges apply based on space availability.
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Pets Policy

No other pets are permitted.

Service Animals Exception: Only trained guide dogs are allowed on board to assist visually impaired passengers.

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Disabilities and Reduced Mobility

  • Priority Seating: Available for elderly passengers and those with disabilities.
  • Wheelchair Access: Buses are equipped with accessibility features such as ramps and seating for those with mobility challenges.

Intercity Xpress Customer Care

Contact for any special requirements in advance before traveling.

✉️ Email: customercare@intercity.co.za

💬 Whatsapp: +27 79 786 9989

📞 Call Center: +27 79 786 9989

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Reserved Seats

  • Seats are assigned on a first-come, first-serve basis.
  • Seat selection is not available during booking.
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Bus Ticket Cancellation and Refunds

Cancellation Policy

Cancellations are allowed up to 6 hours before departure, with a 20% cancellation fee.

Missed Bus

You may cancel or rebook up to 6 hours before departure.

Refunds

Refunds are available within the specified cancellation period. Missed departures are not refundable.

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Bus Ticket Changes

Rebooking

Allowed up to 3 hours before departure with a 20% rebooking fee.

Price Difference

Any fare difference must be paid if upgrading, or credited if the new ticket is cheaper.

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Boarding Requirements

  • You must present either a ticket on your phone or a printed ticket.
  • Show the same ID used during booking.

Traveling with Children

  • Children under 3: Travel for free if seated on a parent's lap.
  • Children 3 to 12: Receive a 15% discount on peak season tickets and a 20% discount on off-peak tickets.
  • Children under 12 cannot travel alone.

Intercity Xpress Bus Routes Map

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Intercity Xpress bus route map

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Official Sources

Terms & Conditions: https://www.intercity.co.za/terms-conditions/

Frequent Asked Questions: https://www.intercity.co.za/faq/

Services: https://www.intercity.co.za/conditions-of-carriage/

Social Page: https://www.facebook.com/Intercity.EagleLiner

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Intercity Xpress, just use the most convenient channel for you!

Phone: 087 150 1895

Phone:Intercity Xpress
087 150 1895

Email: customercare@intercity.co.za

Email:Intercity Xpress
customercare@intercity.co.za

Location: Rissik St, Park City, Johannesburg, 2094, South Africa

Website: intercity.co.za

Website:Intercity Xpress
intercity.co.za

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