Coastliner Bus Tickets And Schedules

Key Strengths

Despite a slew of negative remarks, many customers have found positive aspects of Coastliner that should not go unnoticed:

• Driver Friendliness: Numerous passengers commend Coastliner drivers for their pleasant demeanor. "The drivers were lovely and the price is good," noted one customer, reflecting a common theme of appreciation for staff behavior.
• Affordable Pricing: The service is recognized for its affordability. "The £2 fare is very cheap especially when compared to the train," mentioned a frequent traveler, highlighting the economical choices available to passengers.
• Comfortable Journeys: Some travelers were satisfied with their overall bus experience, praising cleanliness and comfort on certain routes. "Lovely clean bus and a lovely journey," was echoed by a satisfied customer who plans to use the service again.

Recurring Issues and Customer Frustrations

Conversely, reviews reveal a significant number of concerns that potential travelers should be aware of:

• Punctuality Problems: Delays and cancellations are perhaps the most recurring frustrations, with passengers often left waiting at stops. One traveler lamented, "Buses never on time. My waiting times have ranged from 30 minutes to an hour and a half." Many echoed similar sentiments, indicating chronic reliability issues.
• Cleanliness Concerns: While some buses were noted for their cleanliness, others were criticized for poor upkeep. "You would really think...they would step up their game. But nope, even less buses, even when the business is there for the taking," noted a frustrated traveler referring to unkept conditions.
• Poor Customer Service: The challenges extend to customer service as well. One upset passenger expressed dismay over a lack of response to a complaint: "I have asked them this question via 6 emails, up to now, and guess what? No reply."

Specific Customer Anecdotes

Customer experiences vary widely, with anecdotes shedding light on both exceptional service and glaring deficiencies:

• One customer shared, "Bus driver 78554 saw that I was in an uncomfortable position and made sure to check on me throughout my journey," showcasing attentiveness and care from certain drivers.
• In stark contrast, another passenger recounted a harrowing experience on a bus that was “colder than it was outside,” and reported an “extremely rude” driver, revealing that not all passengers receive the same level of treatment.
• Frustration with scheduling and communication is prevalent. A user recounted, “I waited at Scarborough train station for the 2.10 to Leeds only to find out it was cancelled so waited another hour... a shambles!” highlighting the need for improved communication regarding service changes.

Areas for Improvement

In light of the feedback collected, Coastliner has clear avenues for enhancement:

• Enhancing Punctuality: Investing in better scheduling and staffing could alleviate the chronic delays reported by numerous travelers.
• Improving Cleanliness: Routine cleanliness checks could bolster passenger satisfaction, ensuring that buses are kept to an acceptable standard.
• Customer Service Overhaul: Establishing a more robust customer service response system would likely improve trust and satisfaction levels among passengers.

Final Insights

As travelers contemplate using Coastliner, it's evident that while the service provides an economical and friendly option for many, significant issues with reliability and cleanliness persist. With a considerable number of customers voicing their concerns, now is the time for Coastliner to take action to address these shortcomings and enhance the travel experience for all passengers. By focusing on punctuality, cleanliness, and customer service, Coastliner could transform its image and regain the trust of its patrons.