SBB Accessibility

SBB is committed to making train travel accessible for passengers with disabilities or reduced mobility. They offer various services, facilities, and assistance options to ensure a smooth travel experience.

Assistance for Boarding and Disembarking

• SBB provides free assistance for passengers needing help boarding, changing trains, and exiting.
• This service is available at all major Swiss stations and some regional stations.
• Reservation Required: Must be booked at least 1 hour in advance for Swiss domestic travel and 48 hours in advance for international travel.

Accessible Stations

• Major Swiss railway stations are equipped with:
  • Step-free access.
  • Lifts and ramps.
  • Guidance systems for visually impaired passengers.
  • Tactile paving and signs for navigation.
• Some smaller stations may have limited accessibility, so it's best to check in advance.

Accessible Train Carriages

• Wheelchair Spaces: Reserved wheelchair-accessible seating available on most long-distance trains.
• Step-Free Boarding: Newer trains have low floors for easy entry, while others require a mobile lift.
• Accessible Restrooms: Available on most long-distance trains (IC, EC, TGV Lyria, NightJet).

Booking via Phone

• Swiss Assistance Center (SBB Call Center Handicap):
  📞 +41 800 007 102 (Free call within Switzerland).
  🕒 Operating Hours: Daily from 6:00 AM to 10:30 PM.
  📅 Book at least 1 hour in advance for Swiss domestic trains and 48 hours for international routes.

Booking Online

• Assistance can be booked via the SBB website: SBB Assistance Booking
• Alternatively, book assistance via SBB Mobile App under “Barrier-Free Travel”.

Traveling with a Companion

• Swiss Disabled Passenger Card: Allows a companion to travel for free.
• Available for passengers with mobility impairments, blindness, or cognitive disabilities.
• Application forms can be requested from SBB Customer Service.

Guide Dogs and Assistance Animals

• Guide dogs travel for free on all SBB trains.
• No reservation required, but it's recommended for long-distance journeys.

Ticket Discounts

SBB offers discounts for passengers with disabilities:

• Swiss Half Fare Card: Available to passengers with disabilities.
• Regional and National Disability Travel Cards: Offer free or discounted travel for accredited Swiss residents with disabilities.

International Accessibility Services

For cross-border trips, SBB partners with European rail operators to provide coordinated assistance.

• EuroCity (EC) & TGV Lyria: Wheelchair spaces & assistance available.
• NightJet (NJ) Sleeping Trains: Wheelchair-accessible compartments available.

Contacts and Help at Stations

Station Help Points

• Most major SBB stations have help points where travellers can call for assistance.
• Staff are available to help with ticketing, boarding, and navigation.

Emergency Contact Numbers

• General SBB Customer Service: 📞 +41 51 225 78 56
• SBB Call Center Handicap: 📞 +41 800 007 102

🔗 SBB Accessibility Services: SBB Reduced Mobility Travel
🔗 Train Accessibility Information: SBB Accessible Trains