SBB Help Centre
The SBB Help Centre was carefully created so you can find all the answers you need about: Get Cheap Fares, Onboard Services, Baggage Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Get Cheap Fares
SBB offers various ways to get affordable train tickets across Switzerland. Low Fares SBB provides low fares, but the cheapest seats are limited. Book early to get the lowest fares before prices rise......
Onboard Services
SBB operates different train types, each offering specific onboard services.Seat Classes OverviewFirst Class More spacious seats with extra legroom. Quiet zones for......
Baggage Policy
SBB (Swiss Federal Railways) offers flexible luggage policies for passengers travelling across Switzerland. Below is a detailed breakdown of baggage allowances based on different ......
Pet Policy
Small pets (under 30 cm) travel for free if in a carrier. Larger dogs require a half-fare ticket. Guide dogs travel free of charge. ......
Accessibility
SBB is committed to making train travel accessible for passengers with disabilities or reduced mobility. They offer various services, facilities, and assistance options to ensure a smooth travel experience......
Cancellation, Changes & Refunds
SBB (Swiss Federal Railways) offers flexible cancellation, refund, and ticket change policies, depending on the ticket type. Below is a complete guide on how to manage your bookings. Refund Eligibility......