NordWestBahn Cancellation, Changes & Refunds

Ticket cancellations, changes, and refunds for NRW and NordWestBahn trains depend on the type of ticket purchased. Different fare types, regional tariffs, and specific conditions apply when modifying or cancelling a journey.

Ticket Cancellation and Refund Policy

Non-Refundable Tickets

• Single tickets and short-term passes (e.g., day tickets) are generally non-refundable once purchased.
• Deutschlandticket (€49/month pass) cannot be refunded for individual trips but can be cancelled for the following month if requested before the renewal date.

Refundable Tickets

• Some long-distance or special fare tickets allow refunds, but fees may apply.
• NRW regional tickets and subscription-based tickets may allow partial refunds under certain conditions (e.g., illness, train cancellations).
• Refund requests must usually be made before the travel date.

Check NRW refund policies

Changing a Ticket

• Most NRW and NordWestBahn regional tickets are non-changeable after purchase.
• Long-distance Deutsche Bahn (DB) tickets may allow changes, often with a fee or fare difference adjustment.
• Deutschlandticket subscriptions can be modified or cancelled for the next month, but cannot be changed mid-month.

Modify tickets on DB trains

Train Delays and Cancellations: Passenger Rights

If an NRW or NordWestBahn train is delayed or cancelled, passengers may be entitled to compensation under EU passenger rights regulations.

Compensation for Delays

• 60+ minutes delay: Passengers can claim 25% of the ticket price as a refund.
• 120+ minutes delay: Passengers can claim 50% of the ticket price as a refund.
• Alternative transport may be provided if a train is significantly delayed or cancelled.

Refunds for Train Cancellations

• If a train is cancelled before departure, passengers can request a full refund or rebook for another service at no extra cost.
• If alternative transport is unavailable, passengers may claim compensation for additional travel expenses.

File a compensation claim

How to Request a Refund or Ticket Change?

Online

• Refunds and changes can often be processed through the ticket provider’s website or app.
• For Deutsche Bahn (DB) tickets, use the DB Refund Portal.

At the Station

Visit ticket counters or service points at major train stations for refunds or ticket modifications.

By Phone

• Call the train operator's customer service to check refund and change options.
• NRW Customer Hotline: 01806 504030
• DB Customer Service: +49 30 2970

Subscription Ticket Cancellations (Deutschlandticket, JobTicket, Monthly Passes)

• Deutschlandticket (€49 ticket): Can be cancelled for the following month if requested before the subscription renewal date.
• Monthly passes and JobTickets: Cancellation policies depend on the issuing provider and may include partial refunds if cancelled early.

Manage subscriptions and cancellations

Busbuster Tips for Hassle-Free Refunds and Changes

• Check the ticket terms before purchasing to know if refunds or changes are allowed.
• Request cancellations as early as possible to maximize refund eligibility.
• For train delays, keep your ticket and request compensation through official refund channels.
• Use the DB Navigator app or NRW ticketing platforms for quick modifications and refund requests.

Following these policies ensures passengers can manage cancellations and changes efficiently while understanding their refund rights on NRW and NordWestBahn trains.