NordWestBahn Accessibility

NRW and NordWestBahn trains are designed to accommodate passengers with disabilities and reduced mobility, ensuring a safe and comfortable journey. The following policies cover wheelchair accessibility, priority seating, assistance services, and additional support for travellers who require it.

Wheelchair Accessibility

Train and Station Access

• Most regional and long-distance trains offer step-free boarding, making it easier for passengers with mobility aids to enter and exit.
• Many stations are equipped with lifts, ramps, and accessible pathways for smoother navigation.
• Some older stations may still have barriers, but alternative travel arrangements can often be made.

Onboard Wheelchair Spaces

• Dedicated wheelchair areas are available on many NRW and NordWestBahn trains.
• These spaces are located near train doors for easy access.
• Size Limit: Wheelchairs and mobility aids must fit within standard train space allowances (typically max. 30 x 48 inches).
• Weight Limit: Combined weight of passenger and wheelchair should not exceed 600 lbs where lift equipment is required.

Priority Seating & Assistance

Reserved Seats for Passengers with Reduced Mobility

• Priority seating is available near train doors for passengers with limited mobility, seniors, and pregnant travellers.
• Other passengers are required to give up these seats when needed.

Assistance Services at Stations

• Boarding and deboarding assistance is available at major stations, but must be requested in advance.
• Service staff can help with ramps, platform changes, and transfers between trains.
• Requests should be made at least 24 hours before travel to ensure availability.

Accessible Restrooms

• Most modern NRW and NordWestBahn trains include wheelchair-accessible restrooms with wider doors, support bars, and emergency buttons.
• Some older regional trains may not have fully accessible toilets, so passengers should check in advance.

Hearing & Visual Assistance

For Hearing-Impaired Passengers

• Digital information screens at stations and inside trains display real-time updates.
• Visual announcements for upcoming stops and delays are available.
• Staff members are trained in basic communication assistance for passengers with hearing disabilities.

For Visually Impaired Passengers

• Many stations provide tactile guidance systems such as textured floor markings leading to platforms.
• Braille signage is available at some major stations.
• Guide dogs are allowed at no extra charge and do not require a ticket.

Ticket Discounts for Passengers with Disabilities

• Holders of a German disability ID ("Schwerbehindertenausweis") with the “B” mark are entitled to free travel on regional public transport, including NRW and NordWestBahn trains.
• An accompanying person may also travel for free when indicated on the disability ID.
• Additional discounts may apply to other ticket types.

Check NRW disability fare policies

How to Request Assistance?

Passengers needing special assistance should contact the train operator at least 24 hours before departure.

• Phone Support: Call Deutsche Bahn’s Mobility Service Center at +49 30 65212888 for assistance bookings.
• Online Booking: Assistance can also be requested via the DB Accessibility Service Portal.
• At the Station: Staff at major stations can provide support, but advance notice is recommended.

Busbuster Tips for Accessible Travel

• Book assistance early to ensure staff availability.
• Arrive 30 minutes before departure for priority boarding and support.
• Check station accessibility if travelling through smaller stops.
• Keep disability ID & documentation handy for verification if required.

By following these guidelines and making use of available services, passengers with disabilities and reduced mobility can travel safely and comfortably on NRW and NordWestBahn trains.