Metronom Help Centre
The Metronom Help Centre was carefully created so you can find all the answers you need about: Cheap Fares, Onboard Services, Baggage Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Cheap Fares
Metronom accepts various ticketing options to provide affordable travel. Ticket Options Lower Saxony Tariff & Ticket: Valid on Metronom trains. Deutsche Bahn (DB) Tickets: Accepted, with some exceptions......
Onboard Services
https://youtu.be/LQ_eNR94lMY?si=Dy1a28UvuRCDgVW6 Metronom trains offer essential services for a comfortable and safe journey. Seat Classes: Metronom trains provide comfo......
Baggage Policy
Carry-On Luggage Allowance: Each passenger may bring one piece of luggage in addition to their usual hand luggage. Size & Weight: Must be small enough for a single person to carry without assistance......
Pet Policy
Small Pets: Free if in a closed transport box. Larger Dogs: Must be leashed and muzzled. Fare for Dogs: May require a half-priced child ticket based on tariff zones. Dangerous Dog Breeds: Not allowed....
Disabilities and Reduced Mobility
Wheelchair Accessibility: Boarding ramps are available in every control car. Wide Doorways: Allows easy access for wheelchair users. Assistance Available: Press the wheelchair button outside th......
Cancellation, Changes and Refunds
Metronom offers a structured ticket cancellation and refund policy based on different circumstances. Below is a complete guide to help you understand your options.Involuntary Cancellations (Train Disruptions)......
Service Disruptions
Weather Delays: Storms and fallen trees may cause disruptions. Emergency Bus Service: Substitute buses arranged when trains are unexpectedly cancelled. Rail Replacement Service: Planned alternative transport for construction-related closures....