Intercape Help Centre
The Intercape Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
https://youtu.be/f-vehlN7ZDA SleeplinerIntercape’s Sleepliner service offers passengers premium class luxury at affordable prices. The fleet consists of top-of-the-range imported coaches with sleeper......
Baggage Size
Intercape allows each passenger to bring two pieces of luggage, depending on the ticket type. Luggage allowances: Saver Ticket: 15kg Flexi Ticket: 20kg Full Flexi Ticket: 25kg Hand luggage wi......
Pets Policy
No other pets are permitted. Service Animals Exception: Only trained guide dogs are allowed on board to assist visually impaired passengers. Illustrative image ......
Disabilities and Reduced Mobility
Intercape provides services for passengers with disabilities. Sleepliner coaches are equipped with wheelchair facilities, but arrangements must be made in advance. Elderly passengers are advised to b......
Reserved Seats
Seat allocation is available on various routes Only possible when tickets are bought via the call centre or Intercape offices. Reservation is subject to availability. ......
Cancellation and Refunds
Intercape offers different policies based on the ticket class.Cancellation policy Saver tickets: 48 hours or more before departure, with a 25% cancellation fee. Flexi tickets: 24 hours or more before......
Discounts for Families, Students, Children, and Senior Citizens
Intercape offers discounts to make travel more affordable for specific groups: Families Special fares available when booking early. Students Reduced fares with valid student ID. Children Under 24 months t......
Intercape Discounts for Families, Students, Children, and Senior Citizens
Cross-Border Travel
When travelling across borders with Intercape, the following are required: Valid Passport: Mandatory for all cross-border routes. Travel Documents: Ensure all necessary visas and documentation are in order....