Go Buses Accessibility

Go Buses is committed to providing accessible transportation for passengers with disabilities and reduced mobility. This guide outlines the policies, available accommodations, and important details to ensure a comfortable and smooth journey.

Accessibility Commitment

  • Go Buses complies with the Equality Act 2010 to ensure that all passengers receive equal service.
  • Passengers requiring assistance are encouraged to notify Go Buses at the time of booking to ensure proper accommodations.
  • If advance notice is not given, Go Buses will make a reasonable effort to assist, subject to availability.

Wheelchair and Mobility Aid Accessibility

  • All Go Buses are wheelchair lift-equipped.
  • Passengers can remain in their mobility aid during the trip if the bus has designated space.
  • Weight Limit for Lift: The maximum weight allowed, including the passenger and mobility aid, is 90 kg.
  • Lift Platform Size:122 cm long x 76 cm wide.
  • Wheelchairs must be secured in the designated area on the bus.

Boarding and Assistance

  • Passengers with disabilities should arrive early and inform staff if assistance is needed.
  • Drivers will help with boarding and securing mobility aids.
  • Priority Seating: The first rows are typically designated for passengers with disabilities.

Service Animals

  • Equality Act compliant service animals are allowed onboard free of charge.
  • The animal must remain under the passenger's control and cannot block aisles or seats.
  • Emotional support animals (ESAs) are not permitted, as they do not qualify under Equality Act regulations.

More details: See the Go Buses Pet Policy for service animal guidelines.

Oxygen and Medical Equipment

  • Personal-use oxygen containers are allowed onboard but must be in active use.
  • Oxygen tanks must not block seating or aisles.
  • Passengers must ensure that medical equipment is properly secured.

Traveling with a Companion

  • Passengers who require a personal care assistant for assistance during the trip may bring a companion.
  • The companion must purchase a separate ticket.

Booking and Notification for Assistance

Passengers who require accommodations should notify Go Buses in advance to ensure all needs are met.

  • Advance Notification: Recommended at the time of booking or at least 48 hours before departure.
  • Last-Minute Requests: Go Buses will make every effort to assist, but services may be limited if no advance notice is given.

Accessibility assistance

For more information, visit: Go Buses Travel Policies

Still need help? Check out these articles

Here are some articles that may help you find what you're looking for.

Chat Assistant

Chat with our assistant to get answers to your questions.