VIA Rail Accessibility and Special Assistance

Contact VIA Rail's customer service to discuss accessibility needs and station accommodations. Book tickets and special services at least 48 hours in advance.

Contact Information:

• General Accessibility Inquiries:
  • Toll-Free: 1-888-VIA-RAIL (1-888-842-7245)
  • TTY: 1-800-268-9503
  • Email: customer_relations@viarail.ca
• Curbside Assistance or Booking Questions:
  • Call the toll-free number at least 48 hours in advance.
• Wi-Fi or Connection Issues (Onboard):
  • Call the Wi-Fi service provider: 1-866-905-6784 or email support@viawifi.ca.

Booking Options

Online Booking: Add accessibility requests during your reservation by selecting "special needs" under passenger type.

Phone Booking: Call the toll-free number to customize your trip.

In-Person Booking: Visit a ticket counter for direct assistance with priority service.

🌐 Helpful Link: Booking Accessibility Information

• Wheelchair Dimensions: Ensure your wheelchair or scooter complies with the size limits:
  • Maximum Weight: 600 lbs (272 kg)
  • Maximum Dimensions: 30” x 48” (76 cm x 122 cm)

At the Station

• Wheelchair Lifts: Stations without level boarding offer wheelchair lifts to board or disembark trains safely.
• Curbside Assistance: Available at 9 stations, including:
  • Halifax, Kingston, London, Montréal, Ottawa, Québec City, Toronto, Vancouver, Winnipeg.
  • Services include guiding, wheelchair assistance, and help with luggage.Curbside Assistance Contact:
• Accessible Facilities: Many VIA Rail stations feature ramps, elevators, and accessible washrooms.

🌐 Helpful Link: Find Accessible Stations

Onboard Services

• Accessible Seating:
  • Designated spaces are available for passengers using wheelchairs or mobility aids.
  • Passengers with disabilities can request two side-by-side seats at no extra cost.
• Accessible Washrooms:
  • Available on most VIA Rail trains, including larger restrooms to accommodate wheelchairs.
• Special Meal Requests:
  • Dietary accommodations are available upon request during booking.
• Onboard Communications:
  • Braille signage and staff assistance for visually impaired passengers. Hearing loops available in certain areas.

🌐 Helpful Link: Accessibility Onboard Information