<section id="cancellation-changes-and-refunds"><h2 class="wp-block-heading"><strong>Vamoose Bus Ticket Cancellation, Changes, and Refunds</strong></h2><p>Vamoose Bus provides flexible options for modifying reservations, but all tickets are <strong>non-refundable</strong>. Below are the policies regarding cancellations, rescheduling, and missed trips.</p><h2 class="wp-block-heading">Modifying a Reservation</h2><ul class="wp-block-list"><li>Passengers can <strong>modify their reservation</strong> at no additional charge.</li><li>Changes must be made <strong>at least 2 hours before the scheduled departure</strong>.</li><li>To modify a ticket, passengers can click the <strong>"Reschedule" button on the Vamoose Bus website homepage</strong> and follow the steps.</li><li>If a change is needed <strong>within 2 hours of departure</strong>, passengers must contact <strong>customer service</strong> directly.</li></ul><h2 class="wp-block-heading">Ticket Cancellation Policy</h2><ul class="wp-block-list"><li><strong>All tickets are non-refundable</strong> once booked.</li><li>If travel plans change, passengers can <strong>place the ticket "on hold"</strong> instead of canceling it.</li><li>"On hold" tickets are <strong>valid for one year</strong> and can be reactivated for a future trip.</li><li>Once placed on hold, passengers will receive a <strong>new "on hold" ticket via email</strong>.</li></ul><h2 class="wp-block-heading">Missed Bus Policy</h2><ul class="wp-block-list"><li>If a passenger <strong>misses their scheduled bus</strong>, the ticket <strong>cannot be rescheduled</strong>.</li><li>However, the missed ticket may be used as a <strong>standby ticket</strong> for a later bus, provided there is an available seat.</li><li>Standby seating is <strong>not guaranteed</strong> and is offered on a <strong>first-come, first-served basis</strong>.</li></ul><h2 class="wp-block-heading">Upgrading or Downgrading a Ticket</h2><ul class="wp-block-list"><li>Passengers can request an <strong>upgrade to the Gold Bus</strong> by paying the difference in fare.</li><li>If switching from a <strong>Gold Bus to a regular bus</strong>, a <strong>company credit for the price difference</strong> will be issued.</li><li>Upgrades and downgrades must be completed <strong>prior to the day of travel</strong>.</li></ul><h2 class="wp-block-heading">How to Modify or Hold a Ticket?</h2><ul class="wp-block-list"><li><strong>Online:</strong> Use the <strong>"Reschedule"</strong> option on the <a href="https://www.vamoosebus.com/">Vamoose Bus website</a>.</li><li><strong>Phone:</strong> Call <strong>(212) 695-6766</strong> (NYC Office) or <strong>(301) 718-0036</strong> (Washington, D.C. Area).</li><li><strong>Email:</strong> Contact <strong><a href="mailto:support@vamoosebus.com">support@vamoosebus.com</a></strong> for assistance.</li></ul><p>For any additional questions regarding cancellations, changes, or refunds, passengers should contact Vamoose Bus customer service directly.</p></section>

Vamoose Help Centre

Cancellation, Changes, and Refunds