Vamoose Cancellation, Changes, and Refunds

Vamoose Bus Ticket Cancellation, Changes, and Refunds

Vamoose Bus provides flexible options for modifying reservations, but all tickets are non-refundable. Below are the policies regarding cancellations, rescheduling, and missed trips.

Modifying a Reservation

Passengers can modify their reservation at no additional charge.
Changes must be made at least 2 hours before the scheduled departure.
To modify a ticket, passengers can click the "Reschedule" button on the Vamoose Bus website homepage and follow the steps.
If a change is needed within 2 hours of departure, passengers must contact customer service directly.

Ticket Cancellation Policy

All tickets are non-refundable once booked.
If travel plans change, passengers can place the ticket "on hold" instead of canceling it.
"On hold" tickets are valid for one year and can be reactivated for a future trip.
Once placed on hold, passengers will receive a new "on hold" ticket via email.

Missed Bus Policy

If a passenger misses their scheduled bus, the ticket cannot be rescheduled.
However, the missed ticket may be used as a standby ticket for a later bus, provided there is an available seat.
Standby seating is not guaranteed and is offered on a first-come, first-served basis.

Upgrading or Downgrading a Ticket

Passengers can request an upgrade to the Gold Bus by paying the difference in fare.
If switching from a Gold Bus to a regular bus, a company credit for the price difference will be issued.
Upgrades and downgrades must be completed prior to the day of travel.

How to Modify or Hold a Ticket?

Online: Use the "Reschedule" option on the Vamoose Bus website.
Phone: Call (212) 695-6766 (NYC Office) or (301) 718-0036 (Washington, D.C. Area).
Email: Contact support@vamoosebus.com for assistance.

For any additional questions regarding cancellations, changes, or refunds, passengers should contact Vamoose Bus customer service directly.