RegioJet Accessibility
RegioJet is committed to providing accessible travel options for passengers with disabilities and reduced mobility.
Wheelchair & Mobility Assistance
Traveling with a Wheelchair or Mobility Aid
- Collapsible wheelchairs and walking aids are transported free of charge in the luggage compartment.
- Wheelchair spaces on board are available on selected routes, and advance booking is required.
- Electric wheelchairs and mobility scooters are only allowed if they meet specific weight and size requirements.
Advance notice is required (preferably 48 hours before departure) to arrange for proper accommodations.
More details on wheelchair transport:RegioJet Mobility Assistance
Bus Accessibility & Boarding Assistance
RegioJet aims to make boarding and traveling as easy as possible for passengers with reduced mobility.
Services offered:
- Boarding assistance is provided by bus staff upon request.
- Priority seating is available for passengers with disabilities.
- Lift-equipped buses are available on certain routes (subject to booking confirmation).
- Assistance at bus stops can be arranged if needed.
Passengers requiring assistance should inform RegioJet customer service at least 48 hours before departure.
More details on accessibility accommodations:
RegioJet Customer Support
Service & Assistance Dogs
Passengers with disabilities can travel with a guide or assistance dog at no additional cost.
Requirements for service animals:
- The dog must wear a harness and proper label.
- A valid certification document may be required at check-in.
- Service dogs do not require a transport carrier and may sit near their owner.
- Owners are responsible for ensuring the dog does not disturb other passengers.
More information on traveling with service dogs: RegioJet Pet & Service Animal Transport
Companion Travel
Passengers with disabilities who require a companion for assistance may be eligible for discounted or free travel for their companion.
- Companion travel must be arranged in advance.
- The companion must sit next to the passenger requiring assistance.
- Proof of eligibility (such as a disability ID card) may be required.
Check companion travel options when booking your ticket: RegioJet Ticket Booking
How to Book an Accessible Trip?
To ensure a smooth travel experience, passengers with disabilities or reduced mobility should:
- Book tickets in advance – notify RegioJet of any special requirements at least 48 hours before departure.
- Request wheelchair space or boarding assistance if needed.
- Inform customer service about companion travel or service dog arrangements.
For booking assistance and more information:
RegioJet Contact & Support
Key Accessibility Services Summary
| Service | Availability | Notes |
|---|---|---|
| Wheelchair Transport | Yes | Advance booking required |
| Wheelchair Accessible Buses | Yes, on selected routes | Must be booked in advance |
| Boarding Assistance | Yes | Staff assistance upon request |
| Priority Seating | Yes | First row seats reserved for passengers with disabilities |
| Service Dogs | Yes, free of charge | Must wear a harness and have documentation |
| Companion Travel | Yes, possible discounts | Requires advance request |
| Restroom Accessibility | No | Buses may not have fully accessible restrooms |
For full accessibility policies, refer to: RegioJet Terms & Conditions
Contact RegioJet for Assistance
For accessibility requests or special accommodations, passengers should contact RegioJet customer support:
Customer Service Hotline: Available on the RegioJet website.
Online Support & Live Chat: RegioJet Contact Page