Trenitalia: Cheap train tickets

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Most searched train routes

Check out the most searched train routes and schedules by Trenitalia passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Trenitalia, just use the most convenient channel for you!

Phone: +39 199 30 30 60

+39 199 30 30 60



Location: Trenitalia S.p.A., Piazza della Croce Rossa, 1, 00161 Rome, Italy



Top passenger questions

Based on the main doubts and frequently asked questions from Trenitalia passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Rewards, Affiliations, and Special Programs

Safety, Insurance, and Emergency Procedures

Pricing, Payment, and Tickets

International Travel

Travel Interruptions and Cancellations

Booking and Managing Your Journey

Customer Support and Feedback

Luggage and Special Items Transport

On-Board Experience and Amenities

Special Travel Options and Seasonal Services

Routes, Schedules, and Travel Planning

Pet Policy

Accessibility and Special Needs

Special Travel Needs and Services

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
  • Trenitalia does not offer refunds for tickets purchased but not used.
  • If you cancel your trip by calling the Trenitalia call center at least 48 hours in advance, you may be able to get a refund of up to 50% of the ticket price.
  • If you cancel your trip less than 48 hours in advance, no refunds will be issued.
  • If Trenitalia cancels your trip, you will receive a full refund of the ticket price.
  • If your ticket is lost or stolen, you may be eligible for a refund, depending on the circumstances.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Luggage Policy on Trenitalia:
  • Passengers are allowed to bring a maximum of two pieces of luggage, with a maximum weight of 20 kg per piece.
  • Smaller items such as handbags, backpacks, and laptop bags may be carried onboard at no extra charge.
  • Trenitalia charges an extra fee for bicycles, golf bags, and other large items. The fee is €6 per item.
  • Passengers are allowed to bring food and drinks onboard Trenitalia, but no alcoholic beverages.
  • It is not allowed to bring dangerous items such as flammable materials, weapons, or explosives on board the train.
  • It is not allowed to bring animals onboard Trenitalia, with the exception of guide dogs.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Trenitalia allows passengers to bring small pets on board their trains, providing they have a valid ticket and the animal is contained within a suitable pet carrier.
  • The maximum size for the pet carrier is 50x30x20 cm, and the weight of the carrier, together with the pet, must not exceed 10 kg.
  • The pet carrier must be stored in the luggage rack or underneath the seat, and may not be placed on the seat itself.
  • Pets are allowed on all Trenitalia regional, Intercity, Frecciabianca and Frecciargento services.
  • Pets are not allowed on high-speed Frecciarossa, Frecciargento, Domodossola-Malpensa Express and Eurostar City services.
  • Passengers travelling with pets must also purchase a ticket for their animal. The ticket type depends on the type of service they are using:
    • For regional and Intercity services, passengers must purchase a special pet ticket (biglietto per animali).
    • For Frecciarossa, Frecciabianca, Frecciargento, Domodossola-Malpensa Express and Eurostar City services, passengers must purchase a regular ticket for their pet.
  • Passengers travelling with pets must inform the ticket office or the train conductor of their intent when purchasing their ticket.
  • Only domestic cats, dogs and small animals (such as hamsters, rabbits, etc.) are allowed on board Trenitalia trains.