Transilien: Cheap train tickets

Find Low-Priced train tickets and convenient timetables easily

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact Transilien, just use the most convenient channel for you!

Phone: +33 892 35 35 35

Phone:Transilien
+33 892 35 35 35

Email: contact@transilien.com

Email:Transilien
contact@transilien.com

Location: 2 Place aux Étoiles, 93051 Paris La Défense Cedex, France

Website: www.transilien.com/

Website:Transilien
www.transilien.com/
FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from Transilien passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Booking and Managing Your Journey

Customer Support and Feedback

Pricing, Payment, and Tickets

Pet Policy

Special Travel Needs and Services

Luggage and Special Items Transport

On-Board Experience and Amenities

Rewards, Affiliations, and Special Programs

Special Travel Options and Seasonal Services

Accessibility and Special Needs

Travel Interruptions and Cancellations

International Travel

Safety, Insurance, and Emergency Procedures

Routes, Schedules, and Travel Planning

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
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  • If you cancel your Transilien ticket before the departure of your train, you will receive a full refund.
  • If you cancel your Transilien ticket after the departure of your train, you will not receive a refund.
  • If you change your Transilien ticket before the departure of your train, you will receive a full refund.
  • If you change your Transilien ticket after the departure of your train, you will not receive a refund.
  • If your Transilien train is delayed and you choose to cancel your trip, you will receive a full refund.
  • If your Transilien train is delayed and you choose to continue with your trip, you will not receive a refund.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Passengers are allowed to bring one piece of luggage as well as one personal item such as a handbag, laptop or briefcase, free of charge.
  • Luggage must not exceed 90 cm x 75 cm x 43 cm in size and must not weigh more than 30 kg.
  • Transilien does not accept the transport of any dangerous goods, including items such as weapons, flammable liquids and explosives.
  • Luggage that exceeds the size and weight allowance will be subject to an additional charge of €10 per piece.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Passengers are allowed to bring domestic pets on Transilien trains, as long as they are in a suitable container.
  • The pet must be kept in the container at all times.
  • The container must be large enough to ensure the pet's comfort.
  • All pets must be kept on the floor in the space between the seat and the opposite wall.
  • The pet must not be disruptive or cause annoyance to other passengers.
  • The pet must not have any offensive odors.
  • Pets allowed to travel on Transilien include: cats, dogs, small rodents, birds, and reptiles.
  • Pets not allowed to travel on Transilien include: pigs, horses, and large animals.