TGV Ouigo: Cheap train tickets

Find Low-Priced train tickets and convenient timetables easily

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact TGV Ouigo, just use the most convenient channel for you!

Phone: +33 892 35 35 35

Phone:TGV Ouigo
+33 892 35 35 35

Email: contact@ouigo.com

Email:TGV Ouigo
contact@ouigo.com

Location: 117 rue de Lyon, 75577 Paris Cedex 12, France

Website: www.ouigo.com

Website:TGV Ouigo
www.ouigo.com
FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from TGV Ouigo passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Safety, Insurance, and Emergency Procedures

Pricing, Payment, and Tickets

Routes, Schedules, and Travel Planning

Travel Interruptions and Cancellations

Accessibility and Special Needs

Pet Policy

Special Travel Options and Seasonal Services

On-Board Experience and Amenities

Special Travel Needs and Services

International Travel

Rewards, Affiliations, and Special Programs

Booking and Managing Your Journey

Customer Support and Feedback

Luggage and Special Items Transport

Flexible Cancellations

Cancellation Policy

cancellation_policy policy
, for example:
  • Ticket cancellations must be requested at least 2 hours before the train's departure time.
  • Full refund of the ticket price and fees if cancellation is requested 2 hours before the train's departure time.
  • Cancellations requested 1 hour before the train's departure time will be refunded only 50% of the ticket price and fees.
  • No refund if cancellation request is made after the train's departure time.
  • In case of a missed train, no refund is provided.
  • Cancellations must be requested directly from the TGV Ouigo website.
  • Changes in ticket details (date, time, route, etc.) are subject to a fee.
  • In case of a delayed train, a refund of the ticket price and fees is possible.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • When traveling with TGV Ouigo in France, the general luggage policy is as follows:
  • Passengers are permitted to bring one piece of hand luggage, with a maximum weight of 12kg, and one piece of checked luggage, with a maximum weight of 25kg, per passenger.
  • Passengers may be required to pay an additional fee for checked or excess luggage.
  • Items that are not allowed inside the TGV Ouigo include: restricted items (explosives, firearms, or dangerous items); items that exceed the size and weight restrictions; animals (except for service animals); and items that are deemed hazardous.
  • In addition to the fees for checked baggage and excess luggage, passengers may be required to pay an additional fee for items that require special handling, such as bicycles and skis.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are allowed on TGV Ouigo in France, but only in a pet carrier.
  • Only one pet per passenger is allowed and it should not exceed 8kg in weight.
  • The pet carrier must be of appropriate size, sufficiently ventilated and must be placed under the seat.
  • Passengers are responsible for their pet's behavior and should take all necessary precautions to avoid inconvenience to other passengers.
  • Allowed pets: cats, dogs, guinea pigs, hamsters, rabbits, birds and other small animals.
  • Not allowed pets: dangerous species such as wild animals, venomous snakes, lizards, and other reptiles.