Primera Plus bus tickets
Primera Plus Bus Tickets, Schedules, and Fare Prices
Primera Plus FAQ
Frequently Asked Questions
What are the policies for traveling with children on Primera Plus?expand_more
- Primera Plus has policies in place to ensure safe and enjoyable travel for families with children. These may include guidelines for child safety seats, age restrictions, and provisions for minor passengers, ensuring a smooth and secure journey for families.
Do you need an ID to get on the bus?expand_more
- Yes, it is essential to present a valid ID when boarding a Primera Plus bus. This requirement is in place to ensure the safety and security of all passengers throughout their journey.
Can Primera Plus accommodate large groups or private bookings?expand_more
- Primera Plus accommodates large groups and private bookings, providing a convenient and flexible travel experience. Whether for corporate events, school trips, or family gatherings, the company offers customized arrangements to meet the specific needs of group travelers.
What are the pricing tiers for Primera Plus tickets?expand_more
- Primera Plus offers different pricing tiers for its bus tickets, including regular, plus, and premium options. Each tier provides varying levels of comfort, amenities, and flexibility, catering to different passenger preferences and budgets. It's advisable to check the official Primera Plus website or contact customer service for specific details.
Are there any discounts or loyalty programs available?expand_more
- Yes, Primera Plus offers various discounts and loyalty programs to make bus travel more economical for frequent passengers. They have special fares for senior citizens, students, and children. Additionally, the Primera Plus loyalty program rewards regular travelers with points that can be redeemed for future bookings.
How can I find the schedule for a specific Primera Plus route?expand_more
- To find the schedule for a specific Primera Plus route, you can visit their official website or use their mobile app to search for the desired route, departure times, and ticket availability. Alternatively, you can contact their customer service for assistance.
Can passengers bring bicycles or sports equipment on Primera Plus bus?expand_more
- Yes, Primera Plus allows passengers to bring bicycles and sports equipment. However, specific guidelines and fees are in place to ensure safe transport and accommodate the additional items.
Are there specific documents or requirements for Primera Plus trips crossing international borders?expand_more
- For Primera Plus bus trips crossing international borders, passengers are typically required to carry a valid passport, visa (if applicable), and any other required travel documents. It's important to check the specific entry requirements for each country to ensure a smooth border crossing experience. Primera Plus staff can provide additional information if needed.
Does Primera Plus offer gift cards or travel vouchers?expand_more
- Yes, Primera Plus offers gift cards and travel vouchers, making it a convenient option for gifting travel experiences to friends and family. These vouchers can be used to purchase bus tickets or be applied towards future travel bookings. It's a thoughtful and versatile gift option for any travel enthusiast.
Does Primera Plus provide in-transit entertainment options like movies or music?expand_more
- Yes, Primera Plus offers in-transit entertainment options, including movies and music, to enhance the travel experience for passengers.
How can customers benefit from regular travel with Primera Plus?expand_more
- Regular travelers with Primera Plus can benefit from cost savings, as the company offers discounted fares for frequent travelers. Moreover, they can accumulate loyalty points that can be redeemed for future bookings. These loyal customers also enjoy priority boarding and access to exclusive promotions, creating a more convenient and rewarding travel experience.
Are there charging ports, Wi-Fi, and bathrooms on Primera Plus?expand_more
- Yes, Primera Plus buses are equipped with charging ports, Wi-Fi, and clean and well-maintained restrooms for the convenience of passengers.
Can you pick up 'will call tickets' at the station?expand_more
- Yes, Primera Plus allows passengers to pick up 'will call tickets' at the station. Simply visit the designated ticket counter or booth at the departure station and present the necessary identification or confirmation details to retrieve your ticket. It's recommended to arrive at the station with sufficient time before departure to complete the ticket pickup process.
What is Primera Plus schedule?expand_more
- Primera Plus schedules vary depending on the route and time of year. You can check the specific schedule for your desired route on the Primera Plus website or app, where you'll find up-to-date information on departure times and ticket availability.
Primera Plus accepts which payment methods?expand_more
- Primera Plus accepts various payment methods including credit cards, debit cards, and online banking transfers. The official website and mobile app provide a secure payment gateway for a hassle-free reservation process. Passengers can choose the most convenient payment option during the booking process.
What facilities are available for passengers with special needs?expand_more
- Primera Plus buses offer facilities to accommodate passengers with special needs, including wheelchair-accessible restrooms and seating areas. Additionally, they provide assistance devices, such as boarding ramps and securement systems, to ensure the safety and comfort of passengers with disabilities throughout their journey. The staff is trained to provide support and assistance when needed.
What are the guidelines and fees for bicycle transport and sports equipment on Primera Plus?expand_more
- Passengers can bring bicycles and sports equipment on Primera Plus, subject to specific guidelines and fees. The guidelines usually address packaging requirements, weight limits, and any additional charges based on the size and nature of the equipment.
Are there group discounts or special rates?expand_more
- Primera Plus offers group discounts and special rates for passengers traveling in large groups. This allows groups to benefit from cost-effective travel options, making it convenient to plan group outings or corporate travel arrangements.
Are there special rates or services for students and young travelers?expand_more
- Primera Plus provides special rates and services tailored to the needs of students and young travelers. With affordable fares and convenient travel amenities, the company facilitates safe and comfortable journeys for students and budget-conscious young passengers.
What amenities, facilities, and services are available to passengers traveling with infants and toddlers?expand_more
- Primera Plus provides amenities for passengers traveling with infants and toddlers, such as changing tables in restrooms, priority seating, and assistance from the onboard staff.
What health and hygiene measures does Primera Plus follow?expand_more
- Primera Plus follows stringent health and hygiene protocols to ensure a safe and clean environment for passengers. This includes regular disinfection of buses, mandatory mask-wearing, and adherence to social distancing guidelines.
What amenities are available on Primera Plus?expand_more
- Primera Plus buses offer amenities such as comfortable reclining seats, air conditioning, restrooms, and overhead reading lights. Passengers can also take advantage of onboard entertainment systems.
What are Primera Plus's safety protocols and standards?expand_more
- Primera Plus prioritizes passenger safety and maintains high safety standards. Their buses undergo regular maintenance checks, and drivers are trained to adhere to strict safety protocols. Additionally, Primera Plus complies with all industry regulations and standards to ensure the safety and comfort of all passengers.
How can I book a ticket for Primera Plus?expand_more
- Booking a Primera Plus bus ticket can be easily done through their official website or mobile app. Simply select your departure and arrival cities, choose your travel date, and proceed with the payment to secure your seat. Online booking offers convenience and saves time.
How many total passengers fit on a Primera Plus bus?expand_more
- Primera Plus buses can comfortably accommodate a varying number of passengers, usually ranging from 45 to 50 individuals, depending on the specific bus model and configuration.
Are there special routes or services available during major holidays and peak seasons?expand_more
- Primera Plus offers special routes and services during major holidays and peak seasons to accommodate increased travel demand. These services include additional buses, extended schedules, and extra staff to ensure a smooth and comfortable travel experience for passengers.
How can I contact Primera Plus customer service?expand_more
- To reach Primera Plus customer service, you can call their helpline at +52 33 3619 1101. Alternatively, you can visit their official website and use the contact form to send your inquiries or feedback. The customer service team is responsive and committed to assisting with any concerns or questions.
What are the luggage allowances and restrictions on Primera Plus?expand_more
- Primera Plus allows passengers to bring two pieces of luggage with a total weight limit of 25 kilograms. Carry-on items are limited to 5 kilograms. Restrictions apply to items such as hazardous materials, perishable goods, and oversized luggage.
How accessible are Primera Pluses for passengers with mobility issues?expand_more
- Primera Plus buses prioritize accessibility for passengers with mobility issues. They provide wheelchair-accessible buses with ramps and designated spaces for passengers with disabilities. The staff is trained to assist passengers boarding and disembarking the bus, ensuring a comfortable and safe travel experience for all passengers.
Does Primera Plus offer any premium features like extra legroom or movies?expand_more
- Primera Plus offers premium features such as extra legroom, upgraded seating options, and an extensive selection of movies for passengers to enjoy during their journey.
Does Primera Plus offer travel insurance options?expand_more
- Yes, Primera Plus offers travel insurance options for passengers. The travel insurance provides coverage for various scenarios, including trip cancellation, interruption, and baggage loss. It offers peace of mind to passengers, ensuring a secure and worry-free travel experience.
Does Primera Plus offer services for special events like festivals, concerts, or sports events?expand_more
- Primera Plus provides tailored services for special events such as festivals, concerts, and sports events. These customized services may include dedicated bus routes, shuttle services, and event-specific packages to enhance the convenience and enjoyment of attendees.
Does Primera Plus have any affiliations with travel organizations or clubs?expand_more
- Yes, Primera Plus has affiliations with various travel organizations and clubs, offering members exclusive discounts and promotional offers. These affiliations provide access to special travel packages and additional perks, enhancing the overall travel experience with Primera Plus. It's a great way for travelers to maximize their benefits and savings.
Can passengers access streaming services on board?expand_more
- While specific streaming services may not be available, passengers can enjoy onboard entertainment provided by Primera Plus, including movies and music.
Are there any packages or options for digital nomads or those traveling for work?expand_more
- Primera Plus offers flexible ticket options and digital amenities suitable for digital nomads and business travelers. The company's comfortable buses equipped with Wi-Fi, power outlets, and onboard restrooms cater to the needs of individuals working or traveling remotely.
How does Primera Plus handle delays and cancellations?expand_more
- Primera Plus handles delays and cancellations by informing passengers promptly, providing alternative travel options, and offering compensation or assistance in line with their policies.
Does Primera Plus offer a rewards or loyalty program?expand_more
- Yes, Primera Plus offers a loyalty program that rewards frequent travelers with various benefits such as discounts on future bookings, priority boarding, and exclusive access to promotions and deals. Joining the loyalty program can enhance the overall travel experience and save money on bus tickets.
What are the requirements and guidelines for bringing pets on board?expand_more
- Passengers bringing pets on Primera Plus buses should ensure that the pet is kept in a suitable carrier and remain well-behaved throughout the journey. It's recommended to check with Primera Plus directly for any specific requirements and guidelines regarding pet travel.
How does Primera Plus handle customer complaints and feedback?expand_more
- Primera Plus prioritizes customer satisfaction and handles complaints and feedback with attentiveness. Customers can file complaints through the helpline or official website. The customer service team addresses each issue promptly and professionally, ensuring that all feedback is considered seriously and utilized for continuous improvement.
Do infants have special discount on bus tickets?expand_more
- Primera Plus provides affordable and comfortable travel options for families with infants. While specific discounts for infants may vary, the company ensures a family-friendly environment and convenient travel facilities for passengers of all ages.
How can I plan a trip with multiple Primera Plus routes?expand_more
- Planning a trip with multiple Primera Plus routes is easy. Simply use their website or app to book each leg of your journey, ensuring layover times align. This seamless process allows you to efficiently plan and enjoy your multi-stop trip.
Are there special accommodations or services for senior citizens?expand_more
- Primera Plus is committed to providing a comfortable and safe travel experience for senior citizens. The buses are equipped with features to accommodate the needs of older passengers, including comfortable seating, accessibility options, and assistance from the onboard staff.
Does Primera Plus offer corporate accounts or services for business travelers?expand_more
- At Primera Plus, business travelers can benefit from corporate accounts and streamlined booking processes. The company offers tailored services to meet the needs of companies, including group bookings, personalized travel arrangements, and flexible fare options for frequent business travelers.
Can I cancel or change my Primera Plus bus ticket?expand_more
- Primera Plus allows ticket cancellations and changes within a certain timeframe before the scheduled departure. Passengers can easily manage their bookings through the official website or by contacting customer service. However, it's important to review the company's cancellation policy for specific terms and conditions.
How are passengers compensated or assisted in the event of unexpected delays?expand_more
- In the event of unexpected delays, Primera Plus aims to compensate or assist passengers by providing clear communication on the situation, arranging suitable alternatives, and offering appropriate compensation where applicable.
What are the policies regarding bringing personal food and drinks on board the bus?expand_more
- Passengers are generally allowed to bring their own food and non-alcoholic beverages on board Primera Plus buses, but it's recommended to consume items in a considerate manner.
Is there food and beverage service available for purchase on Primera Plus?expand_more
- Yes, Primera Plus offers a range of food and beverage options available for purchase, including snacks, refreshments, and light meals.
Do you need an ID for bus, and is it possible to travel without one?expand_more
- Yes, a valid ID is mandatory when traveling on a Primera Plus bus. It is not possible to travel without presenting the required identification, as this is a fundamental aspect of their passenger policy to ensure a secure and pleasant travel experience.
Can passengers travel with pets on Primera Plus?expand_more
- Yes, passengers can travel with pets on Primera Plus buses. It's important to note that only small pets are allowed, and they must remain in a secure carrier for the duration of the journey.
What are Primera Plus's policies regarding travel interruptions and delays?expand_more
- Primera Plus has policies in place to handle travel interruptions and delays. These may include providing updates to passengers, arranging alternative transportation, and offering compensation or assistance as necessary.
Do you have to print your Primera Plus ticket?expand_more
- No, passengers on Primera Plus buses do not necessarily have to print their tickets. Electronic tickets on mobile devices are often accepted, provided they are clearly visible and scannable. However, it's advisable to check the official Primera Plus guidelines regarding electronic ticket acceptance and any specific requirements prior to travel.
Do senior citizens get any discounts or special rates?expand_more
- Senior citizens can enjoy special discounts on bus tickets with Primera Plus. The company offers reduced fares for eligible passengers, allowing seniors to travel conveniently and affordably to their desired destinations.
What are the most popular Primera Plus routes?expand_more
- The most popular Primera Plus routes include destinations such as Mexico City, Guadalajara, Puerto Vallarta, and Querétaro, offering convenient and comfortable travel experiences for tourists and commuters.
How does Primera Plus handle special requests like extra luggage?expand_more
- Passengers requiring extra luggage allowance should contact Primera Plus customer service in advance to make necessary arrangements. Additional charges may apply depending on the weight and size of the extra luggage.
What are some common issues faced by Primera Plus customers, and how are they resolved?expand_more
- Common issues faced by Primera Plus customers may include ticket booking inquiries, seating arrangements, or schedule adjustments. Primera Plus swiftly resolves these issues by providing clear communication, flexible solutions, and by offering professional guidance throughout the resolution process. The customer service team is dedicated to ensuring a smooth and enjoyable travel experience for all passengers.
What are the benefits of using Primera Plus for business travel?expand_more
- Primera Plus provides comfortable and reliable bus travel for business trips, offering amenities like reclining seats, onboard restrooms, and complimentary Wi-Fi. Their punctual departures and arrivals ensure efficient travel, allowing professionals to make the most of their time on the road.
How does the Primera Plus e-ticket work?expand_more
- The Primera Plus e-ticket is a paperless electronic ticketing system that simplifies the boarding process. Upon booking, passengers receive a confirmation email with the e-ticket details. During boarding, passengers need to present the e-ticket on their mobile device along with a valid ID for verification.
Primera Plus reviews and rating
1.5 stars from 5 reviews
Primera Plus contact
- 01 800 375 7587
All you need to know about Primera Plus
ALL ABOUT PRIMERA PLUS BUS LINES
Primera Plus is part of the Flecha Amarilla Group.
The first bus trip oh Flecha Amarilla happened in 1932, at that time buses made trips to León and Querétaro.
Over the years the Flecha Amarilla Group has bought several bus companies, and in 1991 one of them had your name changed to Primera Plus.
Primera Plus takes passengers at first class to many destinations in Mexico.
Besides, Primera Plus is the market leader and pioneering bus company in the country.
Passengers can travel through northeastern and southwest of Mexico and also to states like Jalisco, Colima, and Guanajuato.
PRIMERA PLUS ROUTES
Primera Plus has many famous lines in Mexico.
The most searched bus routes are listed below.
PRIMERA PLUS FLEET SERVICES
Passengers who travel with Primera Plus will find first class buses and premium service.
Primera Plus buses are equipped with WiFi, restrooms, air conditioning, reclining seats, TVs, snacks during the trip and personal sound equipment.
Your bus tickets can be bought through Primera Plus’ website and other agencies, the payment must be with credit cards.
You can also buy ticket buses over phone calling to 01 800 375 75 87.
If you choose this option, the method of payment accept is the credit card.
Another option for purchase your bus tickets is via terminals at bus stations.
You can purchase the bus tickets with credit cards, cash or debit cards.
Bus tickets can also be purchased at travel agencies and Oxxo’s convenience stores;
You can use credit cards, cash and debit cards to buy your bus tickets.
DEALS & DISCOUNTS
Children Free Tickets and Discounts
Children up to 2 years don't pay bus tickets.
However, they can not occupy seats on the bus.
So, they must travel in the lap of his companions.
From 3 to 11 years, passengers earn 50% discount on bus fares.
After 12 years, the bus tickets should be paid.
Student & Professors Discounts
Valid only during the holiday period, students can buy bus tickets with 50% discount and professors with 25%.
They must show valid student or teacher’s ID at the time of purchase and when they are boarding the bus.
Seniors have 50% discount on bus fares. When boarding the bus, they must show the INAPAM/ INSEN card.
TICKET REFUND AND EXCHANGES
Passengers can request cancellation of a purchased bus ticket going to the ticket office at the bus terminal at least one hour before departure time of the bus.
Primera Plus allows passengers change the schedule of your bus tickets only once.
But this request needs to be made until one hour before the bus departure.
Travelers can request this change by phone 018003757587 or go to the bus station.
Boarding on Bus
You should be at the bus terminal 45 minutes in advance the departure of the bus because it’s normal to spend some time for taking care of ticketing confirmation and baggage dispatch.
Baggage Size and Weight Limits
Inside the bus, passengers can carry one luggage whose weight does not exceed 10 kilos and 55x40x20 cm of dimensions.
Most of the bus companies allow travelers to take luggage weighing up to 25 kilos.
Pets on Bus
Primera Plus allows the transport of dogs and cats at the baggage compartment in their buses.
To prevent stress, they must be sedated half an hour before the departure of the bus, and they should be taken in appropriate kennel.