ÖBB: Cheap train tickets

Find Low-Priced train tickets and convenient timetables easily

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Most searched train routes

Check out the most searched train routes and schedules by ÖBB passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact ÖBB, just use the most convenient channel for you!

Phone: +43 5 1717

Phone:ÖBB
+43 5 1717

Email: social-media@oebb.at

Location: Am Hauptbahnhof 2, Wien, Austria

Website: www.oebb.at

Website:ÖBB
www.oebb.at
FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from ÖBB passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Special Travel Needs and Services

Rewards, Affiliations, and Special Programs

International Travel

Pet Policy

Safety, Insurance, and Emergency Procedures

Customer Support and Feedback

Booking and Managing Your Journey

Luggage and Special Items Transport

Special Travel Options and Seasonal Services

Routes, Schedules, and Travel Planning

Travel Interruptions and Cancellations

Accessibility and Special Needs

On-Board Experience and Amenities

Pricing, Payment, and Tickets

Flexible Cancellations

Cancellation Policy

cancellation_policy policy

Österreichische Bundesbahnen (ÖBB) Cancellation Policy

  • Standard Tickets: Tickets can be returned and refunded free of charge until 15 minutes after purchase. After 15 minutes, a service fee is charged. As of the first day of validity, Standard Tickets are no longer refundable.
  • Sparschiene Tickets: These are completely non-refundable and non-exchangeable once they have been booked, regardless of the reason for cancellation.
  • Weekly and Monthly Tickets: The longer the ticket has been in your possession, the lower the amount that will be refunded. It is not possible to cancel or refund these tickets after half of their validity period has passed.
  • Fares for Groups: If the group's travel is cancelled completely, a cancellation fee will be charged, which is dependent upon the number of days before the planned journey the cancellation is made.
  • ÖBB Businesscard: If an annual ticket Businesscard holder cancels the card, a fee depending on the remaining term of validity will be charged.
  • Season and Annual Tickets: The refund amount will be calculated based on the period of use prior to cancellation. The unused months are refunded, after the deduction of a handling fee.
  • Compensation for Delays: In case your train is delayed by more than 60 minutes, regardless of the ticket type, you are entitled to compensation by ÖBB.
  • Place Reservation: Seat reservations are non-refundable, unless there is a delay or train cancellation by ÖBB itself.
  • Case of Sickness: In the event of illness preventing the journey, with a medical certificate, it is possible to apply for a partial refund depending on the ticket type.
  • Remember, in all cases, cancellation and refund applications must be made before the ticket’s first validity day.

Smooth Luggage

Luggage Policy

luggage_policy policy

Österreichische Bundesbahnen (ÖBB) Luggage Policy:

  • Passengers are permitted to bring hand luggage onto ÖBB trains free of charge. This must be able to be carried by a single person and must not obstruct other passengers.
  • Larger suitcases and bags must be stowed in the designated luggage areas, available in most carriages.
  • Certain items such as skis, bicycles, and baby prams may require pre-booking and might incur additional charges. It's recommended to check with the OBB customer service in advance.

Extra Taxes on Luggage:

  • Larger items such as bicycles may incur additional costs, these charges vary depending on the route and type of train. You should check this information with the ÖBB customer service before your journey.

Allowed and Prohibited Items:

  • Passengers are permitted to bring personal belongings, suitcases, backpacks, baby prams, small pets in containers, skis, and bicycles (with pre-booking and potential additional costs).
  • Prohibited items include any forms of weapons, dangerous substances, illegal goods, problematic substances or goods that could threaten the safety and comfort of other passengers.
  • All luggage must fit within the size and weight limits designated by ÖBB.

Please note all luggage items are carried at the risk of the passenger. It's always good to securely lock and label your personal belongings for safety. ÖBB is not liable for any lost, stolen, or damaged luggage.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy

Österreichische Bundesbahnen (ÖBB) Pet Policy

  • Pets are generally allowed on OBB trains for free, as long as they are in a fully enclosed carrier or cage designed for transportation of small animals.
  • Larger dogs that cannot be transported in transportation cages or carriers must have a muzzle and short leash, and the passenger needs to buy a half-price ticket for them.
  • Guide and assistance dogs for visually or physically impaired passengers are allowed on trains for free, without a leash or muzzle.
  • Passengers are expected to ensure the safety of other passengers and staff by controlling their pet's behavior and cleanliness.
  • Dangerous animals, including poisonous and venomous pets, are not permitted on OBB trains.
  • The pet owner is responsible for any damage or soiling caused by their pet.

Types of Pets Allowed

  • Small pets that can be transported in carrying cages, such as small dogs, cats, rabbits, and small birds.
  • Larger dogs that are leashed and muzzled, unless they are guide and assistance dogs in which case they are exempt from leash and muzzle requirements.

Types of Pets Not Allowed

  • Dangerous or poisonous animals, including venomous snakes, large birds of prey, or aggressive dog breeds.
  • Large pets that cannot fit into a standard pet carrier.

Please note: Specific train lines or routes may have additional restrictions or policies related to pet travel. Always consult with Österreichische Bundesbahnen (OBB) before travelling with your pet. If an exact policy cannot be found, the general Austrian train pet policy should be used as a guide.