OCC

OCC Bus Tickets And Schedules

OCC bus routes

RoutesPrice(USD)
Chetumal to Cancúnfrom$35
Tuxtla Gutiérrez to Villahermosafrom$22
Villahermosa to Cárdenasfrom$3
Villahermosa to Tuxtla Gutiérrezfrom$22
Ciudad del Carmen to Cancúnfrom$75
Mérida to Villahermosafrom$54
Ciudad del Carmen to Méridafrom$35
Villahermosa to Cancúnfrom$73
Minatitlán to AcayucanDetails
Cárdenas to Tuxtla Gutiérrezfrom$20
Tuxtla Gutiérrez to Arriagafrom$8
Villahermosa to Ciudad del Carmenfrom$14
Mérida to Ciudad del Carmenfrom$39
Ciudad del Carmen to Villahermosafrom$14
Tuxtla Gutiérrez to Cárdenasfrom$20

Check out the most searched bus routes and schedules by OCC passengers, including the most popular destinations and the main cities served by the company for leisure or work trips

OCC onboard features

Enjoy a comfortable and convenient journey with a range of onboard features designed to make your travel experience enjoyable and stress-free. Whether you’re traveling for business or leisure, these amenities ensure you arrive refreshed and ready.

What's included

  • Air Conditioning
  • WiFi
  • Extra Legroom
  • Standard Seat
  • Power Outlet
  • Snacks
  • Bathroom

OCC Reviews

The overall sentiment toward OCC is predominantly negative, with recurring themes of poor customer service, unaddressed delays, and unrefunded charges. Many customers express dissatisfaction with loud onboard entertainment, which disrupts sleep, and unreliable schedules, leading to significant delays. Issues with communication and lack of support during unexpected changes are frequently highlighted. While some reviewers appreciate the comfortable seating and skilled drivers, these positives are overshadowed by the pervasive complaints regarding lack of refunds, communication breakdowns, and inadequate responses to customer concerns. Customers generally perceive OCC as unreliable and inflexible, undermining trust in the service.

Customer Experiences with OCC: Navigating Strengths and Weaknesses

Recent reviews on customer experiences with OCC reveal a multifaceted picture of the service, emphasizing both areas of excellence and points of contention. Travelers frequently highlight issues related to delays, booking challenges, cleanliness, and the quality of customer service, while also recognizing strengths like affordability, comfortable seating, and the friendliness of drivers.

Strengths of OCC: What Passengers Appreciate

Despite various criticisms, there are notable strengths that many customers appreciate:

  • Comfortable Seating: Many passengers commend the comfort of the seats, describing them as “super comfortable with lots of space.” The overall bus setup often receives praise.
  • Affordable Pricing: Customers appreciate the cost-effectiveness of rides, frequently noting that OCC offers a budget-friendly alternative to flying.
  • Driver Friendliness: Positive remarks about drivers highlight their professionalism and skill, particularly in challenging situations. One passenger remarked, “The driver was exceptional when we were detoured through Pochutla; he was masterful!”

Common Weaknesses: Areas of Discontent

While many passengers enjoy their experiences, recurring complaints paint a different picture:

  • Delays and Reliability: Numerous customers have reported significant delays, with averages sometimes exceeding two hours. These issues were exacerbated by poor communication. One frustrated traveler stated, “Even though this is known and common knowledge, ADO still advertises the trip as a 6h-trip.”
  • Cleanliness and Maintenance: Reviewers frequently mention concerns around cleanliness at terminals and on the buses. One passenger lamented, “The bus makes a lot of noise all night long, and I had cash stolen from my bag that was down below in the bus,” reflecting worries about safety as well.
  • Poor Customer Service: Many travelers felt that OCC’s customer service fell short when faced with issues. One disheartened customer noted, “Despite clear explanations regarding the cancellation of our trip, they refused to refund the bus tickets... a total loss of trust.”

Addressing Recurring Themes in Customer Feedback

Improving customer experiences appears linked to addressing several recurring themes:

  • Booking Process: Many reviews commend the ease of booking but warn of potential glitches that may charge customers multiple times. One traveler shared, “An error with their website charged my credit card three times for a single ticket... seems like a scam to me.”
  • Noise Levels: Complaints about loud movie screenings throughout journeys were common, with one customer exclaiming, “Please Ado stop playing movies at full volume for 8 hours straight.”
  • Communication Issues: Several reviews highlighted a lack of communication regarding delays, leading to increased traveler frustration. One passenger recounted, “Unfortunately, the highway was closed... no one communicated anything to us.”

What These Insights Suggest for Travelers Considering OCC

For travelers thinking about using OCC, these reviews suggest a service that could be a great value but comes with caveats, especially concerning reliability and customer support.

Suggestions for OCC to enhance service quality include:

  • Improving communication during travel disruptions and adjusting advertised travel times to better reflect actual experiences.
  • Enhancing cleanliness standards both on the buses and at terminals to boost traveler comfort and safety.
  • Addressing the concerns regarding noise levels—specifically, exploring options for quieter environments during night travels.

With these improvements, OCC can potentially elevate the travel experience for its customers, ensuring they receive both the service they've paid for and the high standards they expect.

OCC Wordcloud

FAQ

Top passenger questions

Based on the main doubts and frequently asked questions from OCC passengers, we have compiled a complete list of answers to help you on your next trip. If you still have questions, please contact our support team.

Travel Interruptions and Cancellations

Luggage and Special Items Transport

Routes, Schedules, and Travel Planning

On-Board Experience and Amenities

Safety, Insurance, and Emergency Procedures

Accessibility and Special Needs

Special Travel Options and Seasonal Services

Special Travel Needs and Services

Rewards, Affiliations, and Special Programs

International Travel

Pricing, Payment, and Tickets

Customer Support and Feedback

Booking and Managing Your Journey

Pet Policy

Address and Contact

Our team has prepared everything to make your experience on the website as simple, secure, and easy as possible. But if you still need to contact OCC, just use the most convenient channel for you!

Phone: 01 800 009 9090

Email: contacto@grupoado.com.mx

Location: 123 Artilleros, 15380 Venustiano Carranza, Distrito Federal, Mexico

Website: www.ado.com.mx/

Website:OCC
www.ado.com.mx/