Essential bus guide in North America
At BusBuster, you can find everything about bus tickets, bus schedules, prices, destinations, and information about the main bus companies and bus stations

Common Bus Onboard Services
Most major bus companies in North America offer a range of basic amenities aimed at making the trip more comfortable. Here’s a list of common services you’re likely to find regardless of which company you choose:

- Wi-Fi: Free Wi-Fi is available on most long-distance routes, but speeds may vary, and data may be limited.
- Power Outlets: Charging ports or USB outlets are available to keep your devices powered during the journey.
- Restrooms: Onboard restrooms are a standard feature on intercity buses.
- Air Conditioning/Heating: Climate control is standard, with air conditioning or heating.
- Reclining Seats: Most buses have reclining seats with extra legroom.
Specifics Amenities by Bus Company
While the basics are similar across companies, each operator has some unique offerings.
Greyhound / Flixbus
- Wi-Fi and Power: Free Wi-Fi is available, but connection speeds can be slow depending on your location. Power outlets are available at each seat.
- Seating Comfort: Seats are equipped with extra legroom and the ability to recline for added comfort on long trips.
- Entertainment: Greyhound offers onboard entertainment via streaming services, allowing you to watch movies or shows on your personal device.
Megabus
- Free Wi-Fi and Outlets: Megabus provides free Wi-Fi, but with limited data and slower speeds. Outlets are available to charge electronics.
- Panoramic Windows: Megabus double-decker buses have panoramic windows for a great view, especially if you sit on the upper deck.
- Entertainment: There’s no specific entertainment system, but passengers are encouraged to use their own devices for entertainment.
OurBus
- Wi-Fi: Free, but subject to availability and slower speeds in rural areas.
- Snacks and Beverages: Unlike many other operators, OurBus offers complimentary snacks and bottled water.
- Comfortable Seating: Their buses are fitted with comfortable, reclining seats with sufficient legroom.
ADO
- Wi-Fi and Entertainment: Buses come equipped with free Wi-Fi and an onboard entertainment system offering movies and music.
- Premium Seating Options: Premium seating experience, with extra-wide seats that recline significantly. Leg supports for maximum comfort.
- Refreshments: On some routes, passengers are offered complimentary beverages and snacks during the journey.
Bus Luggage
Carry-On Baggage Policy
One (1) piece per passenger.
- Maximum size: 16 x 12 x 7 inches (42 x 30 x 18 cm).
- Maximum weight: 25 lb (7 kg).
- Must fit in the overhead compartment or under the seat.
ADO Buses: Passengers can bring two hand luggage items into the cabin.

Busbuster Tips: Larger carry-on items, such as wheeled rectangular bags typically used for airlines, may not be permitted in the passenger area and will need to be stored as checked baggage.
Checked Baggage Policy
One (1) piece per passenger.
- Maximum size: 31 x 20 x 12 inches (80 x 50 x 30 cm).
- Maximum weight: 50 lb (22 kg).
ADO Buses: Allowed to transport up to 25 kg of luggage at no additional cost.
Additional bags or oversized items may be subject to space availability, extra fees, or may not be allowed without purchasing an additional seat or ticket.

Excess Luggage
- Allowed subject to space availability.
- Additional fees apply for each extra piece.
Busbuster Tips: If you plan to bring additional luggage, it is recommended to purchase a second bus ticket in advance to guarantee the space.
Special Items
This includes large music instruments, sports baggage, strollers, etc. Contact the company in advance here to understand limits and fees.
Bicycles and Sport
These items are generally considered as one piece of checked baggage as long as they fit within the size and weight limitations of the cargo hold.
- Extra items requires advance booking and an additional fee.
- Maximum Weight: 75 lbs (34kg)
- Usually, a maximum of one bulky item per passenger.
- Maximum size and weight vary from company.
- Must be standard size.
Busbuster Tips: Tandems, E-Bikes, pedicels or tricycles are not allowed on buses.

Strollers
Strollers are allowed as Bulky Baggage.
- Limited to one stroller per child.
- Maximum Weight: 70 lbs (31kg)
- Strollers must be collapsible.
- Non-foldable strollers may count as your one checked item.

Wheelchairs and Mobility Devices
Wheelchairs and mobility aids are transported for free.
- Collapsible Wheelchairs or mobility devices: Free of charge and will be stored in the baggage compartment.
- Mobility Scooters: Allowed on most buses, but space is limited, and advance booking is recommended. Typically, there are two spaces available for wheelchairs or scooters on each bus.
- Maximum Weight: including the passenger of 600 lb (272 kg)
- Maximum Dimensions: 30 inches (76 cm) wide and 48 inches (122 cm) long.

Fragile or Valuable Items
Busbuster Tips: Don’t pack fragile or valuable items (e.g., electronics, jewelry) in checked luggage, as the company is not liable for these items.
No Pets allowed on United States and Canadian buses.
Ticket Cancellations, Refunds, and Changes
When booking a bus trip, it’s essential to know the policies around cancellations, refunds, and changes. Each company has its own rules, and understanding it can help you avoid any last-minute surprises.
Common Policies in North America
- Cancellation Options: Cancel your ticket before departure, typically through the company’s website or app.
- Refunds: Most companies offer refunds in the form of vouchers or credits that can be used for future travel.
- Late Cancellations: Trying to cancel or change your ticket too close to the departure time, refunds are generally not available.
- Non-Refundable Fees: Additional fees, such as service or booking fees, are often non-refundable.
- Booking Changes: Flexible options depends on when you make the change.
Greyhound & Flixbus

- Involuntary
- If Greyhound cancels your trip due to an issue like bad weather, you can either reschedule for free or request a refund.
- Refunds are available in cash or vouchers, depending on how you originally paid.
- Voluntary
- You can cancel up to 15 minutes before your trip.
- Receive a voucher for future travel, if done early enough.
- If you wait too long (within 15 minutes of departure), you won’t be eligible for any refund.
- Unused Tickets: Tickets not canceled or rescheduled at least 15 minutes before the trip are forfeited.
Megabus

- Megabus is strict about refunds.
- Megabus don’t provide refund unless there’s a significant service failure, like a bus not showing up.
- You can still reschedule your trip if needed.
- No Refunds for Amenities: If your trip lacks advertised amenities, such as Wi-Fi, don’t expect a refund. Megabus does not refund for unavailability of onboard services.
OurBus

- You can cancel your ticket up to 30 minutes before departure and receive a credit in your account (via the OurBus wallet).
- For a full refund, cancellations must be made at least 24 hours in advance.
- Rebooking: You can rebook your trip, but any fare difference will need to be covered. Rebooking must also be completed before the original departure time.
Coach USA

- Coach USA allows you to cancel your ticket a few minutes before departure and receive a voucher for future travel.
- If you miss the cutoff time for ticket cancellation, your ticket will be forfeited.
- Offers levels of flexibility regarding cancellations and refunds.
ADO (Autobuses de Oriente)

- You can cancel your ticket up to 60 minutes before departure.
- Refunds are credited via ADO’s Saldo Max system.
- No Cancellation for Last-Minute Purchases: Tickets purchased less than 30 minutes before departure cannot be canceled.
- Tickets bought through promotions or advance purchase fares cannot be canceled.
Busbuster Tip for Cancellation Policy
Always check the specific cancellation and refund policies of the bus company you’re traveling with. The earlier you make changes or ca
Pets on the Bus Policy
No Pets allowed on United States and Canadian buses.
Ado Buses Mexico: Domestic pets can travel in the luggage compartment in a rigid carrier, sedated, and under the passenger’s responsibility.
Service Animals Exception
- Nearly all bus companies allow certified service animals to accompany disabled passengers, as required by law.
- Must be dogs trained for specific tasks related to disabilities.
- Mention any required documentation that must be presented (e.g., proof of service animal status).

Emotional Support Animals (ESA)
Some companies restrict ESAs to certain routes or may treat them similarly to pets, while others require documentation.

Senior Travel
Priority Seating
- Many buses offer priority seating for seniors near exits or restrooms.
- It’s recommended to reserve in advance to secure these spots.

Accessibility Features
Modern buses, especially in North America are equipped with ADA-compliant features such as:
- Wheelchair lifts
- Handrails
- Accessible restrooms
Always check with the bus company in advance to confirm the availability of these features on your route.
Assistance
- Onboarding Help: Bus staff are available to assist elderly passengers with boarding, disembarking, and baggage handling at stops.
- Advance Notice: It’s recommended to contact customer service ahead of time to inform them of any special requirements.
🔍 Company contact: Search here.

Comfortable Travel
- Reclining Seats: Comfortable reclining seats with extra legroom are available on most buses, providing seniors with the comfort they need for longer journeys.
- Onboard Restrooms: Restrooms equipped for accessibility are available on buses, which can be a significant benefit for seniors during longer trips.
Busbuster Tips
For longer journeys, pack items to stay comfortable:
- Neck pillow
- Blanket: Most Buses don offer.
- Comfortable shoes
Bus Travel for Passengers with Disabilities and Reduced Mobility
Priority Seating
- Reserved Seats: The first row is often reserved for passengers with disabilities, offering easier access and proximity to the door.
- Book in advance: To ensure availability.
Assistance During Travel
- Onboard Help: Staff are available to assist passengers during boarding, luggage handling, and at rest stops.

Accessibility for Wheelchair Users
Boarding Assistance
- Buses are equipped with lifts or ramps to assist passengers who use wheelchairs or mobility devices.
- Book in advance: Notify the company to guarantee that necessary arrangements are made.
Space for Mobility Devices
- Most buses have space for two wheelchairs or mobility scooters.
- These spaces are limited, so advance booking is highly encouraged.
Weight and Size Limit
- Maximum weight: 600 lbs (272 kg).
- Maximum dimensions: 30 inches (76 cm) wide and 48 inches (122 cm) long.
Busbuster Tips: Request these accommodations and whether they require advance notice (often 48–72 hours).
🔍 Company contact: Search here.

Accessible Restrooms
- Most bus companies have accessible restrooms on longer routes.
- To ensure comfort, take advantage of rest stops that may provide more accessible facilities than the onboard restroom.
