VIA Rail Accessibility and Special Assistance

Contact VIA Rail's customer service to discuss accessibility needs and station accommodations.Book tickets and special services at least 48 hours in advance.

Contact Information:

• General Accessibility Inquiries:
  • Toll-Free: 1-888-VIA-RAIL (1-888-842-7245)
  • TTY: 1-800-268-9503
  • Email: customer_relations@viarail.ca
• Curbside Assistance or Booking Questions:
  • Call the toll-free number at least 48 hours in advance.
• Wi-Fi or Connection Issues (Onboard):
  • Call the Wi-Fi service provider: 1-866-905-6784 or email support@viawifi.ca.

Booking Options

Online Booking: Add accessibility requests during your reservation by selecting "special needs" under passenger type.

Phone Booking: Call the toll-free number to customize your trip.

In-Person Booking: Visit a ticket counter for direct assistance with priority service.

🌐 Helpful Link: Booking Accessibility Information

• Wheelchair Dimensions: Ensure your wheelchair or scooter complies with the size limits:
  • Maximum Weight: 600 lbs (272 kg)
  • Maximum Dimensions: 30” x 48” (76 cm x 122 cm)

At the Station

• Wheelchair Lifts: Stations without level boarding offer wheelchair lifts to board or disembark trains safely.
• Curbside Assistance: Available at 9 stations, including:
  • Halifax, Kingston, London, Montréal, Ottawa, Québec City, Toronto, Vancouver, Winnipeg.
  • Services include guiding, wheelchair assistance, and help with luggage.Curbside Assistance Contact:
• Accessible Facilities: Many VIA Rail stations feature ramps, elevators, and accessible washrooms.

🌐 Helpful Link: Find Accessible Stations

Onboard Services

• Accessible Seating:
  • Designated spaces are available for passengers using wheelchairs or mobility aids.
  • Passengers with disabilities can request two side-by-side seats at no extra cost.
• Accessible Washrooms:
  • Available on most VIA Rail trains, including larger restrooms to accommodate wheelchairs.
• Special Meal Requests:
  • Dietary accommodations are available upon request during booking.
• Onboard Communications:
  • Braille signage and staff assistance for visually impaired passengers.Hearing loops available in certain areas.

🌐 Helpful Link: Accessibility Onboard Information