RegioJet Help Center
The RegioJet Help Center was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
RegioJet offers four different bus categories with distinct levels of comfort, amenities, and onboard services. Comparison Table on RegioJet Bus CategoriesCategorySeatsWi-FiEntertainment SystemFree Ho......
Baggage Policy
RegioJet bus has a clear baggage policy that allows passengers to bring both carry-on and checked luggage. Additional or oversized luggage can be transported for a fee.Carry-On BaggageItems such as la......
Pet Policy
RegioJet allows passengers to travel with small pets and service animals under specific conditions.Small Pets on Domestic RoutesOn domestic bus services in the Czech Republic and Slovakia, animals are......
Accessibility
RegioJet is committed to providing accessible travel options for passengers with disabilities and reduced mobility. Wheelchair & Mobility AssistanceTraveling with a Wheelchair or Mobility Aid Collapsi......
Cancellation, Changes & Refunds
Ticket Cancellation PolicyInvoluntary Cancellations (RegioJet-Initiated)If RegioJet cancels a trip or makes significant schedule changes, passengers are entitled to: A full refund issued as a monetary......