National Express Help Center
The National Express Help Center was carefully created so you can find all the answers you need about: Bus Onboard Services, National Express Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Bus Onboard Services
USB Charging: Available on the back of seats, though some coaches might offer a 240V plug socket instead. Free Wi-Fi: Not all services may include Wi-Fi if additional vehicles are used. Reclini......
National Express Baggage Size
Carry-on Luggage1 Small Soft Bag allowed in the cabin Max Size: 45cm x 35cm x 20cm Must fit in the overhead or under the seat. No hard-shell suitcases, wheeled bags, or hard-frame backpacks in t......
Pets Policy
No Pets Allowed. Assistance Dogs/Animals allowed. Highly trained assistance dogs and animals are welcome on board. Pre-booking is recommended to ensure space for your assistance animal. You may ......
Disabilities & Reduced Mobility
Dedicated Assistance Team: Available 7 days a week, 8am-6pm. Phone: 03717 81 81 81 Contact: https://www.nationalexpress.com/en/help/contact/assisted-travel Booking Assistance: Contact the Assis......
Reserved Seats
You can reserve a seat in advance for as low as £2.00 per journey leg. Available for select services only. You can reserve seats in rows 1-5 during the booking process online or through the "Add Ex......
Ticket Cancellation, Changes and Refunds
Fully Flexible Fare Full Refund: available if canceled 24 hours before departure. Changes to the booking can be made at any time without any amendment fees. Booking Fees and some extras (like se......