Itabus Help Center
The Itabus Help Center was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Itabus offers travelers comfortable and convenient onboard experiences tailored to various travel preferences. Depending on your ticket class, you'll find a range of amenities: Comfort Clas......
Luggage Policy
Itabus permits travelers to bring luggage onboard under the following guidelines: Hand luggage: One carry-on item, dimensions not exceeding 42x30x18 cm, to be stored in overhead compartme......
Pet Policy
Itabus welcomes pets onboard under specified conditions: Pet Transport Duration: Pets are allowed on trips lasting no longer than 5 hours. Seat Purchase: A separate, regular ticket m......
Accessibility
Itabus is committed to accessibility, providing support to disabled or reduced-mobility passengers: Assistance available for boarding, seating, and luggage handling. Buses equipped w......
Cancellation, Changes & Refunds
Itabus provides clear policies for cancellations, changes, and refunds: Cancellations: Ticket cancellations may not always be allowed depending on fare conditions. Flexible fares allow ca......