Intercape Cancellation and Refunds

Intercape offers different policies based on the ticket class.

Cancellation policy

Saver tickets:48 hours or more before departure, with a 25% cancellation fee.
Flexi tickets:24 hours or more before departure, with a 15% cancellation fee.
Full Flexi tickets:12 hours or more before departure, with a 10% cancellation fee.

IMPORTANT: Tickets canceled within 1 hour of purchase can be refunded without any cancellation fee.

Not within 15 minutes before departure.

📞 Customer Service Contact: +27 (0) 21 380 4400

Passengers can change their tickets based on ticket class.

Saver tickets: Changes are allowed 15 minutes or more before departure with a 25% change fee.
Flexi tickets: Changes allowed with a 15% change fee.
Full Flexi tickets: Changes allowed with a 10% change fee.
All changes require a new ticket to be issued.

📞 Customer Service Contact: +27 (0) 21 380 4400