Greyhound South Africa Disabilities and Reduced Mobility

Notify Greyhound at the time of booking to ensure proper accommodations, informing the customer service agent or indicate your needs while making your reservation.

📞 Greyhound Phone: 011 611 8000

✉️ Customer service E-mail: Bookings@greyhound.co.za

Priority Assistance

• Pre-boarding: Passengers with disabilities or special needs are given priority for pre-boarding to allow extra time to get settled.
• Assistance from Staff: Greyhound staff are available to assist passengers with disabilities in boarding, handling luggage, and during rest stops.
• Bus Lift: Some buses are equipped with a lift to assist wheelchair users in boarding the vehicle. Availability may depend on the specific bus being used for the route.
• Wheelchair Storage: Foldable or collapsible wheelchairs can be stored in the luggage compartment free of charge.
• Wheelchair Maximum Size: 76 cm (30 inches) in width and 122 cm (48 inches) in length.
• Weight Limits: 270 kg (600 lbs).

Seating Accommodations

• Priority Seating: Passengers with reduced mobility, elderly travelers, or those with specific needs may request priority seating.
• Seats: Typically located in the front rows of the bus for easier access.