Concord Coach Lines Cancellation, Changes & Refunds

General Refund Policy

One-way tickets: Valid for 90 days from the first date of travel.
Round-trip tickets: Valid for 180 days from the first date of travel.
Unused tickets within this period are generally eligible for a refund, subject to specific conditions.
If you plan to travel within this timeframe, there is no need to exchange your ticket, even if it shows a different departure date or time. Simply present your ticket or QR code to the driver.

For more details, visit the Refunds Page.

Refund requests must be submitted via email.
A $5 administrative charge applies to all non-New York City service ticket refunds.
Refund requests should be sent to refunds@concordcoachlines.com.
The refund process typically takes 5 to 10 business days.

For more information, visit New York City Refund Policy.

Lost or Stolen Tickets:
- If a ticket is lost, passengers must purchase a new ticket.
- If the lost ticket is later found, a refund may be provided.
Delays and Cancellations:
- Refunds are not issued for bus delays.
- Every effort is made to adhere to the schedule, but connections are not guaranteed.
Interline Tickets (Joint Service Tickets):
- Tickets involving other carriers must be refunded through the issuing company.
- For assistance, contact the Information Center at 1-800-639-3317.

Tickets are non-transferable.
If the ticket holder is unable to travel, they must request a refund (subject to fees) and purchase a new ticket for the actual passenger.
If purchasing a ticket for someone else, book online and email the ticket to them.

Non-NYC Service: Email refunds@concordcoachlines.com with your name, order number, and refund reason.
NYC Service: Call 1-800-639-9090 at least 24 hours before departure to request a refund or rebooking.
Tickets Purchased at a Terminal: If bought in person, send a refund request by mail to: Concord Coach Lines, 7 Langdon Street, Concord, NH 03301.

For the latest refund policies, visit the Refunds & Ticket Changes FAQ.