Autotravel Help Center
The Autotravel Help Center was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Wi-Fi: Free on most buses with a 100MB data limit. Premium internet available. Entertainment: Individual screens and shared TVs (varies by bus type). Perks: Drinks and snacks available onboard ......
Baggage Size
Carry-On: One item allowed, max size 16 x 12 x 7 inches, 25 lb limit. Checked Baggage: One item allowed, max size 31 x 20 x 12 inches, 50 lb limit (55 lb in Mexico). Excess Baggage: Additional ......
Pets Policy
Pets allowed: must travel in the luggage compartment in an appropriate carrier.No pets allowed onboard, except certified service animals.Service Animals Exception: Must be dogs trained for specific ta......
Disabilities and Reduced Mobility
Reserved Seats: Priority seating for elderly and disabled passengers. Wheelchair Access: Buses are equipped with lifts, and mobility devices are transported for free. Advance notice recommended fo......
Reserved Seats
Classic Seats: Standard seats included in the ticket price. Premium Seats: Reserved seats at the front or with better views are available for an extra fee. ......
Cancellation and Refunds
Involuntary Cancellations: Free rescheduling or refund, depending on the payment method. Voluntary Cancellations: Must be made 2 hours before departure. Refunds issued as vouchers. Call Center at ......