City to City Bus Tickets And Schedules

Bus Onboarding Services

• No Wi-Fi available.
• No USB or power outlets on board.
• No onboard restrooms (bus makes stops during the trip).
• No meals or snacks offered; passengers are advised to bring their own.

Boarding: No printed ticket required; show your ticket on your phone with a valid ID.

Luggage

Carry-On Baggage

• Each fare-paying passenger is allowed one piece of personal luggage.
• Maximum dimensions: 80cm x 60cm x 60cm.
• Maximum weight: 30kg for domestic services and 50kg for cross-border services.

Checked Baggage

• Prior arrangement: Contact the company to bring bicycles, electronic equipment, fishing rods, surfboards, abnormal boxes, or perishables.
• Additional charges may apply for excess luggage.

Important: Unaccompanied luggage is not allowed.

📞 Sales Offices Call Centre: 0861 589 282 – Computicket, Shoprite, Checkers, Spar.

Pets Policy

No other pets are permitted.

• Service Animals Exception: Only trained guide dogs are allowed on board to assist visually impaired passengers.
• Passengers must contact City to City 24 hours before the trip to reserve space for pets in the luggage hold.

📞 Sales Offices Call Centre: 861 589 2820 / 861 589 282

Disabilities and Reduced Mobility

• Passengers requiring special assistance should arrange prior to the trip through the Call Center or at City to City sales offices.
• The acceptance of incapacitated passengers is subject to prior arrangement.

📞 Sales Offices Call Centre: 0861 589 282

Reserved Seats

Not specified for City to City services.

Bus Ticket Cancellation and Refunds

Cancellation Policy

• No refunds are provided within 48 hours of the departure time.
• All refunds, cancellations, and amendments made 48 hours or more before departure are subject to a 10% administration fee plus VAT.
• Refunds must be requested with proper identification.

Refunds

Refunds are not allowed after the departure time.

Bus Ticket Changes

• Ticket changes require a replacement ticket to be issued, with proper identification requested during boarding.
• Lost or stolen tickets may be replaced at City to City’s discretion.
• Tickets are non-transferable and valid only for the specified journey.

Official Sources

Conditions of Carriage: https://res.prasa.com/citytocity/Information