<section id="onboard-services"><div>    <p>Samar offers varied onboard services tailored to your comfort and convenience during bus trips. Amenities available onboard include:</p>    <ul>      <li><strong>Air Conditioning</strong>: Available in all bus classes, ensuring a comfortable temperature during your journey.</li>      <li><strong>Restrooms</strong>: Certain long-distance and executive-class buses are equipped with onboard restrooms.</li>      <li><strong>Entertainment Options</strong>: Selected premium routes feature video entertainment systems for passengers.</li>      <li><strong>Reclining Seats</strong>: Comfortably designed seats allowing adjustable positions in executive and premium bus classes.</li>      <li><strong>Wi-Fi</strong>: Provided on specific routes and bus classes allowing passengers to stay connected during their travel.</li>      <li><strong>Power Outlets and USB Charging Ports</strong>: Available on select executive and luxury buses to keep your devices charged.</li>    </ul>  </div></section>

Samar Onboard Services

Onboard Services

<section id="pet-policy"><div>    <p>For passengers travelling with pets, Samar has set clear guidelines:</p>    <ul>      <li><strong>Pet Size and Transport Requirements</strong>: Small pets (domestic cats and dogs) can be transported provided they travel in secure carriers/cages which must fit under the seat or in the dedicated luggage hold.</li>      <li><strong>Duration and Seat Purchase</strong>: For journeys over eight hours, pet transport is generally not permitted. Passengers should purchase a separate ticket or seat for their pet where applicable.</li>      <li><strong>Documentation</strong>: Valid vaccination and health documents for pets are required at the time of boarding.</li>      <li><strong>Guide Dogs and Emotional Support Pets</strong>: Guide dogs trained for people with disabilities can accompany passengers free of charge without a carrier, provided proper documentation is shown. Emotional support pets require specific authorisation and proper documentation beforehand.</li>      <li><strong>Embarkation Requirements</strong>: Passengers travelling with pets must board early to ensure a smooth boarding process; pets should be calm and not disrupt other passengers.</li>      <li><strong>Passenger Consent</strong>: Should a passenger aboard object due to allergies or other valid reasons, Samar may restrict pet boarding to respect passenger comfort and safety.</li>    </ul>  </div></section>

Samar Pet Policy

Pet Policy

<section id="accessibility"><div>    <p>Samar is committed to accessibility, accommodating passengers with special needs. The following measures support accessible travel:</p>    <ul>      <li><strong>Accessible seats</strong>: Reserved priority seating for passengers with reduced mobility or special requirements.</li>      <li><strong>Assistance</strong>: Drivers and onboard staff are trained to provide necessary assistance during boarding, disembarkation, and throughout the journey.</li>      <li><strong>Guide Dogs</strong>: Passengers may travel with guide dogs trained for assisting visually impaired or disabled individuals at no additional fee, subject to appropriate documentation.</li>    </ul>  </div></section>

Samar Accessibility

Accessibility

<section id="cancellation-changes-refunds"><div>    <p>Samar’s cancellation and modification policies are outlined below:</p>    <ul>      <li><strong>Cancellation</strong>: Tickets can be cancelled prior to departure. Cancellation fees and eligible refund amounts depend on the specific fare rules at the time of booking.</li>      <li><strong>Changes and Modifications</strong>: Date or time changes can be made depending on availability and fare conditions. Change fees may apply.</li>      <li><strong>Refunds</strong>: Refunds follow Samar’s fare condition guidelines. Purchases made by credit card will be refunded to the original payment method. Processing time may vary depending on the financial institution.</li>      <li><strong>No-show Policy</strong>: Failure to cancel or not presenting yourself at boarding may result in the forfeiture of your ticket without eligibility for a refund.</li>    </ul>  </div></section>

Samar Help Centre

Onboard Services

Pet Policy

Accessibility

Cancellation, Changes & Refunds