Itabus Help Centre
The Itabus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Itabus offers travellers comfortable and convenient onboard experiences tailored to various travel preferences. Depending on your ticket class, you'll find a range of amenities: Comfort Clas......
Luggage Policy
At Itabus, we understand the importance of carrying just what you need: Two pieces of hold luggage are included with your ticket. Carry-on luggage must fit in the overhead compartment. For oversized baggage, prior notification and additional fees apply....
Pet Policy
Pets under 10 kg can travel in a carrier (30x30x40 cm) accompanying their owners. Service dogs can travel free of charge, no carrier needed. One pet per passenger with the appropriate arrangements......
Reserved Seats
Seat selection can be made during ticket purchase. Priority seating is available for Premium Class passengers. ......
Cancellation, Changes, and Refunds
Life happens, and we’re here to accommodate changes to your travel plans: Cancellations must be made at least 24 hours before departure for a full refund【4:9†source】. Changes to your booking can b......