Deutsche Bahn Help Centre
The Deutsche Bahn Help Centre was carefully created so you can find all the answers you need about: Train Ticket Fares, Onboard Services, Baggage Size and etc. If you can't find what you're looking for, don't hesitate to contact us.
Train Ticket Fares
Deutsche Bahn offers several ticket types and discounts to ensure affordable travel options. Super Saver Fare (Sparpreis Super) For long-distance routes (ICE, IC/EC). Discounts: 25% with BahnCard 25 or B......
Onboard Services
Reserved Seats Seat reservations are optional for Second Class and included in First Class for flexible fares. General Services Available Across All Classes Wi-Fi: Free onboard Wi-Fi is available on all......
Baggage Size
Deutsche Bahn provides a flexible and passenger-friendly luggage policy, ensuring a hassle-free journey for travellers. Carry-On Luggage Free Items: Two carry-on bags and one personal item (e.g., handbag......
Pet Policy
Dogs and cats are allowed in carriers. Service animals travel free. ......
Disabilities and Reduced Mobility
Deutsche Bahn (DB) offers comprehensive services to ensure passengers with disabilities have a comfortable and accessible travel experience. Email: msz@deutschebahn.com Phone: +49 30 6521......
Cancellation and Refunds
Ticket Changes Changes permitted for flexible tickets before the day of travel. Fare differences may apply. Deutsche Bahn offers flexible options for cancelling or refunding tickets, depending on the fare type and timing of the request....