Concord Coach Lines Pet Policy

Concord Coach Lines has a strict no-pet policy on all of its buses. Pets are not allowed on board, regardless of size or breed.

Service Animals

The only exception to the no-pet policy is for passengers travelling with service animals.

Service animals are permitted at no extra cost.
The service animal must be trained to assist passengers with disabilities.
Emotional support animals (ESAs) are not considered service animals and are not permitted.

Behaviour: Service animals must be well-behaved and remain under the passenger’s control at all times.
Seating Arrangement:
- The animal must sit in the passenger’s foot space and cannot take up a seat.
- If additional space is needed, passengers should contact Concord Coach Lines Customer Service in advance.
Documentation: While not always required, it is recommended that passengers carry documentation verifying that their animal is a service animal.

Passengers with disabilities travelling with a service animal are encouraged to:

Notify Concord Coach Lines in advance to ensure proper accommodations.
Arrive early to allow for a smooth boarding process.
Follow all service animal requirements to ensure a safe and comfortable trip for all passengers.

For further inquiries, contact Concord Coach Lines Customer Service: