BestBus Help Centre
The BestBus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Policy, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Wi-Fi: Available on most BestBus routes. Entertainment System: Not specified for BestBus. Perks: Free bottle of water. Power Outlets: Available at every seat. Restrooms: Onboard restrooms ......
Baggage Policy
Carry-On Baggage: 1 carry-on item allowed. Must fit under the seat or in the overhead compartment. Checked Baggage: Up to 3 items in the baggage hold, each weighing a maximum of 22.5 kg (49.6 lbs)......
Pets Policy
No Pets Allowed. Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify. Illustrative image ......
Disabilities and Reduced Mobility
Passengers travelling in a wheelchair must contact BestBus at least 48 hours in advance to arrange suitable transportation. For assistance or special accommodations, call BestBus at (888) 888-3269.......
Reserved Seats
BestBus does not offer seat selection during booking. Seating is provided on a first-come, first-served basis. ......
Cancellation, Changes & Refunds
BestBus tickets are non-refundable and cannot be cancelled. Bus Ticket Changes You can exchange your ticket up to 24 hours before the original departure time. Only the departure time and date can be ......