1001 Help Centre
The 1001 Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
All bus classes provide: Free Wi-Fi (availability may vary depending on route and passenger usage) Power Outlets (available at seats for charging devices) Air Conditioning (ensures comfortable trav......
Luggage Policy
Luggage in the bus hold: up to 30 kilograms with a maximum volume of 300 cubic decimetres. The largest dimension of any item should not exceed one metre. Carry-on luggage: up to 5 kilograms, as l......
Pet Policy
1001 allows passengers to travel with small pets under specific conditions to ensure a safe and comfortable journey for all: Only small-sized dogs and cats are permitted. Pets must weigh ......
Accessibility
1001 buses are designed for accessibility, providing facilities and assistance for passengers with special needs: Designated accessible seats with appropriate spacing and positioning. Lift-equipped ......
Cancellation, Changes & Refunds
Cancellations made up to three hours before the scheduled departure time are eligible for a refund, subject to a 5% retention fee as a compensatory penalty. Cancellations requested less than three......