Translux Help Centre
The Translux Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
No Wi-Fi No Power Outlets or USB Plugs No Onboard Toilets (Rest stops will be made) No Meals or Snacks Provided Passengers are encouraged to bring: A power bank or other entertainment optio......
Baggage Size
Each fare-paying passenger is permitted to bring one item of personal luggage. Domestic Services: Luggage size up to 80cm x 60cm x 60cm, maximum weight 30 kg. Cross-Border Services: Maximum weight......
Pets Policy
No Pets Allowed. Service Animals Exception: Must be dogs trained for specific tasks related to disabilities. Emotional support animals do not qualify. Illustrative image ......
Disabilities and Reduced Mobility
Passengers with special assistance needs must arrange this in advance. There is no mention of specific facilities for wheelchair users. Prior arrangement is required for any assistance through th......
Reserved Seats
There is no indication of a reserved seating policy beyond standard ticketing. Seats are given on a first-come, first-serve basis at boarding. ......
Cancellation and Refunds
Cancellation No Refunds: Within 48 hours of departure. Refunds Allowed: More than 48 hours before departure, subject to a 10% administration fee plus VAT. No Refunds or Amendments: After the dep......