Transdev UK Cancellation, Changes & Refunds

Transdev offers different cancellation and refund policies depending on the type of ticket and the bus company you are traveling with. Below is a detailed guide on how refunds and cancellations work for each service.

General Policy

• Cancellations by Transdev: If a bus is canceled or significantly delayed, passengers may receive:
  • A free rebooking on the next available service.
  • A full or partial refund, depending on the circumstances.
• Cancellations by Passengers:
  • Refund eligibility depends on ticket type (single, return, day, weekly, monthly, or annual pass).
  • Some tickets are non-refundable once purchased.
  • Administration fees may apply for cancellations.

Contact customer service for specific refund requests:

• 👉 Transdev Customer Support
• ✉️ customer.services@transdevbus.co.uk
• 📞 014 22 553 576
• 📍 Cancel and info at the station:Google Maps

Cancellation and Refunds by Services

The Harrogate Bus Company

• Single & Return Tickets: Non-refundable.
• Day & Weekly Tickets: Refunds available only in cases of service disruptions.
• Monthly & Annual Passes: Refunds may be available for unused travel days, subject to an admin fee.

🔗 More info:The Harrogate Bus Company

The Keighley Bus Company

• Single & Day Tickets: Non-refundable once purchased.
• Weekly & Monthly Passes: Partial refunds may be granted for unused travel days.
• Service Disruptions: If Transdev cancels a service, passengers may be rebooked or refunded.

🔗 More info:The Keighley Bus Company

The Blackburn Bus Company

• Single & Return Tickets: No refunds once used or expired.
• Weekly & Monthly Passes: Refunds possible in exceptional cases (e.g., illness or job loss).
• Cancellations Due to Service Disruptions: Refunds or alternative travel options may be offered.

🔗 More info:The Blackburn Bus Company

Rosso

• Single & Day Tickets: Non-refundable.
• Weekly & Monthly Passes: Refunds subject to a deduction for used travel days.
• Disruptions & Delays: Refunds may be processed if the bus is canceled by Transdev.

🔗 More info:Rosso

Coastliner

• Long-Distance Tickets: Refunds allowed if canceled before travel (admin fee applies).
• Day & Return Tickets: Refunds only in case of service cancellation.
• Monthly & Annual Passes: Pro-rated refunds available for unused travel days.

🔗 More info:Coastliner

The Burnley Bus Company

• Single & Return Tickets: No refunds.
• Weekly & Monthly Tickets: Refunds only in exceptional cases.
• Service Disruptions: Refunds or rescheduled trips available.

🔗 More info:The Burnley Bus Company

Team Pennine

• Single & Return Tickets: No refunds unless the service is canceled.
• Weekly & Monthly Passes: Refunds may be issued for unused days (admin fee applies).
• Service Disruptions: Affected passengers may get rebooked or refunded.

🔗 More info:Team Pennine

FLYER – Leeds Bradford Airport Service

• Single & Return Tickets: Refunds allowed only before departure (admin fee applies).
• Day & Weekly Tickets: Refunds issued in case of cancellation by Transdev.
• Missed Flights Due to Bus Delays: No refunds, but alternative travel options may be suggested.

🔗 More info:FLYER

How to Request a Refund?

1. Check your ticket type: Ensure your ticket is eligible for a refund.
2. Contact Transdev Customer Support:
   • Submit your refund request online at Transdev Refund Portal.
   • Visit a local ticket office for in-person refunds.
   • Email customer support (if applicable for your route).
3. Provide your booking details: Proof of purchase may be required.

💬 For further assistance, visit:Transdev Customer Support

Ticket Changes

Transdev allows ticket changes for certain types of tickets, depending on the bus service, ticket type, and travel conditions. Below is a general guide on how to change tickets across different Transdev services.

• Single & Return Tickets
  • Non-changeable once purchased.
  • Passengers must purchase a new ticket if they need to change travel plans.
• Day & Weekly Passes
  • Non-changeable but can be used on any eligible service within the validity period.
• Monthly & Annual Passes
  • Change requests allowed in certain cases, such as job relocation or personal emergencies.
  • Changes may involve administration fees.
  • Passengers may be able to transfer the pass to another Transdev service.
• Long-Distance & Pre-Booked Tickets
  • Changes allowed before departure (fees may apply).
  • Name changes not permitted; tickets are non-transferable.