Trailways Accessibility
Trailways is committed to providing accessible transportation for passengers with disabilities and reduced mobility. This guide covers available services, booking assistance, wheelchair accommodations, and other accessibility policies.
Travel Assistance and Booking Support
Passengers who require special assistance should inform Trailways as early as possible to ensure a smooth and comfortable journey.
How to Request Assistance?
- Online: When booking your ticket, indicate any special seating or mobility requirements.
- By Phone: Contact Trailways Customer Care at (800) 858-8555 to request assistance.
- In Person: Notify terminal staff or the bus driver about your needs before boarding.
Advance Notice Recommendations
- At least 24 hours' notice is recommended for special accommodations.
- Arrive 30-40 minutes before departure to allow extra time for boarding.
More Information: Contact Customer Support.
Accessibility Features Onboard
Priority Seating
Trailways designates priority seating areas for passengers with disabilities, elderly travelers, and those with reduced mobility. If needed, passengers may request assistance to access these seats.
Wheelchair Accessibility
Trailways provides wheelchair-accessible buses on many routes. Passengers traveling with mobility devices can reserve a space for their wheelchair onboard.
Requirements for Onboard Wheelchairs
- Maximum dimensions: 30 x 48 inches (76 x 121 cm)
- Maximum occupied weight: 600 lbs (453 kg)
- Securement system required: Wheelchairs must be safely secured in designated areas.
If your wheelchair exceeds these dimensions, it must be stowed in the baggage compartment.
More Information: Passengers with Special Needs.
Traveling with Mobility Devices
Passengers may bring mobility aids, such as walkers, canes, and crutches, onboard at no extra charge.
Stowing Mobility Devices
- Foldable wheelchairs and walkers may be stored inside the bus.
- Non-collapsible devices must be stored in the baggage compartment.
Companion Travel and Personal Care Assistants
Bringing a Personal Care Assistant
Passengers who require continuous assistance during their trip may travel with a personal care assistant. However:
- Trailways staff cannot provide continuous personal care during the trip.
- Personal care assistants must purchase their own ticket.
Service Animals
Passengers with disabilities may travel with a service animal free of charge.
Service Animal Guidelines
- Must fit within the passenger's foot space or lap.
- Cannot occupy a separate seat or block the aisle.
- Must remain under control and behave appropriately.
Emotional support animals are not considered service animals under the Americans with Disabilities Act and are not permitted onboard unless traveling as a pet under Trailways' pet policy.
More Information: Service Animal Policy.
Bus Terminal and Stop Accessibility
Many Trailways terminals and stops are ADA-compliant and wheelchair accessible. However, some locations may have limited accessibility.
Assistance at Terminals
- Customer service staff are available at most major terminals to assist with boarding.
- If assistance is required at a smaller station, contact Trailways in advance.
International Travel Considerations
Passengers traveling between the United States and Canada should be aware of additional requirements:
- Wheelchair-accessible transportation may vary by location.
- Service animals crossing the border require proof of vaccinations.
For details on cross-border travel, visit Trailways International Travel.
Frequently Asked Questions
Can I travel if my wheelchair exceeds the onboard size limit?
Yes, but it will need to be stored in the baggage compartment.
Do I need to notify Trailways in advance if I’m traveling with a wheelchair?
Yes, it is highly recommended to notify Trailways at least 24 hours in advance.
Is there an extra fee for traveling with a mobility device?
No, mobility aids are transported free of charge.
Can I travel alone if I have a disability?
Yes, but if you require continuous personal assistance, you should travel with a companion.
Are all Trailways buses wheelchair accessible?
Most buses are wheelchair accessible, but availability may vary. Contact Trailways before booking to confirm.
Customer Support
For additional details on accessibility services, visit:
- Passengers with Special Needs.
- Service Animal Policy.
- International Travel.
- Trailways Customer Care or call (800) 858-8555.
For direct assistance, submit an inquiry through the Trailways Customer Service Portal.