Peter Pan Bus Ticket Cancellation and Refunds

Involuntary Cancellations (by Peter Pan)

Reschedule: Passengers may reschedule their trip at no extra cost.
Refund: Full refund of the ticket price and any associated fees, issued either as a voucher or a monetary refund (depending on the original payment method).

Vouchers: If issued as a voucher, the amount is typically valid for 12 months from the date of issuance and can be used for future travel.
Monetary Refunds: If refunded in the original payment method, the refund will be processed within 5-7 business days.

Passengers may cancel their tickets voluntarily, but the conditions and refund options depend on the timing of the cancellation.

Conditions: Cancellations must be made at least 15 minutes before departure to be eligible for any refund or voucher.

Early Cancellations: If canceled well in advance, the voucher covers the full value of the ticket.
Closer to Departure: If canceled closer to the departure time, the voucher may reflect a smaller percentage of the ticket value.
Voucher Validity: Vouchers are valid for 12 months from the date of issuance and can be applied toward future trips.

If a passenger does not cancel or reschedule at least 15 minutes before the scheduled departure, no refund or voucher will be provided.

Passengers can purchase a Refundable Fare at an additional cost, which allows more flexibility for cancellations and changes.

Allows for a monetary refund (to the original payment method) instead of a voucher.
Refunds are available only for unused tickets.
The refund must be requested at least 24 hours before departure.
Only the base fare will be refunded; any additional fees (e.g., the refundable fare fee itself) are non-refundable.
If part of the ticket (e.g., one leg of a round trip) has been used, only the unused portion of the fare will be refunded.
Refund Requests must be made in writing through the Peter Pan Customer Care team at least 24 hours before departure.
Processing Time: Refunds are processed within 5-7 business days.

Non-Refundable Fees: Service fees are non-refundable in cases of voluntary cancellations or rescheduling.
Physical Ticket Changes: Additional fees may apply for rescheduling at physical ticket offices or terminals.

If you cannot make your scheduled trip, you have the option to reschedule your ticket for a different date or time.

Changes must be made at least 15 minutes before departure.
Rescheduling can be done online or at physical ticket sale locations (e.g., bus terminals).
Bus drivers and Customer Service representatives on board cannot modify ticket reservations.

The original ticket is canceled, and a new ticket is issued.
Any fare difference must be paid if the new trip is more expensive.
If the new fare is cheaper, the remaining balance is issued as a voucher.
Unused Tickets: No refunds or credits are provided if tickets are not rescheduled or canceled 15 minutes prior to departure.

Trips Delayed Over 120 Minutes:
- If a trip is delayed or rescheduled by more than 120 minutes, passengers can request a full refund in the form of a Cancellation Voucher.
If Removed from the Bus:
- No refunds are provided if a passenger is removed from the bus for violating the company’s terms (e.g., disorderly behavior, refusal to follow safety protocols).

---