<section id="ticket-cancellation-changes-and-refunds"><h2 class="wp-block-heading">Fully Flexible Fare</h2><ul class="wp-block-list">
<li><strong>Full Refund:</strong> available if canceled <strong>24 hours before departure</strong>.</li>



<li>Changes to the booking can be made at any time without any amendment fees.</li>



<li><strong>Booking Fees and some extras</strong> (like seat reservations) are <strong>non-refundable</strong>​​.</li>
</ul><h2 class="wp-block-heading">Standard Fare</h2><ul class="wp-block-list">
<li><strong>No refunds</strong> for cancellations.</li>



<li>You can <strong>change the date or time</strong> of your trip for an <strong>amendment fee</strong>:
<ul class="wp-block-list">
<li>Online: £5</li>



<li>By phone: £6​​.</li>
</ul>
</li>



<li>Any <strong>fare difference</strong> must be paid.</li>
</ul><h2 class="wp-block-heading">Restricted Fare</h2><ul class="wp-block-list">
<li><strong>Non-refundable</strong> and <strong>non-amendable</strong>​​.</li>
</ul><h2 class="wp-block-heading">Change &amp; Go Add-On</h2><ul class="wp-block-list">
<li><strong>Change to any departure time</strong> up to <strong>12 hours before or after</strong> your booked time for free.</li>



<li>Must be purchased as an <strong>add-on</strong> during the booking process​.</li>
</ul><h2 class="wp-block-heading">Service Cancellations</h2><p>If <strong>National Express cancels</strong> a service, you are eligible for a <strong>full refund</strong> or a <strong>rescheduled journey</strong>​.</p><figure class="wp-block-image size-large"><img src="https://blog.thentrip.com/wp-content/uploads/2024/10/Busbuster-National_Express-bus-stop-in-liverpool-liverpool-uk--1024x576.png" alt="" class="wp-image-13817"></figure><p>--- </p></section>

National Express Ticket Cancellation, Changes and Refunds

Fully Flexible Fare

Standard Fare

Restricted Fare

Change & Go Add-On

Service Cancellations

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