Indian Trails Cancellation, Changes & Refunds

Indian Trails offers options for ticket changes, exchanges, and cancellations, but fees and restrictions apply. Below is a complete guide outlining policies for modifying or canceling your ticket, refund eligibility, and important considerations for travelers.

Ticket Changes & Exchanges

Passengers may change their travel date or exchange tickets before departure, subject to the following conditions:

  • Eligibility: Tickets must still be valid and unused.
  • Fee: A $20 exchange fee applies per passenger for any ticket changes.
  • Additional Fare Charges:
    • If the new fare is higher, passengers must pay the difference.
    • If the new fare is lower, no refund or credit is given for the difference.
  • Exchange Deadline: Changes must be made before the original departure date and time.
  • No refunds for exchanged tickets: Once a ticket is exchanged, it cannot be refunded.

How to Change or Exchange a Ticket?

Visit an Indian Trails ticket office or contact customer service at:

Ticket Cancellation & Refund Policy

Passengers may cancel their ticket and receive a refund if they meet the following criteria:

Refundable Tickets

  • A 20% cancellation penalty applies to all refundable fares.
  • Refunds are calculated based on the unused ticket value minus the 20% cancellation fee.
  • Partially used tickets are non-refundable—only fully unused outbound or inbound portions qualify for a refund.

Non-Refundable Tickets

  • Most tickets purchased online are non-refundable.
  • If a passenger misses their bus or fails to cancel in advance, the ticket cannot be refunded or credited.

Cancellations Due to Service Disruptions

If Indian Trails cancels or significantly delays a scheduled trip, passengers are entitled to the following:

  1. Reschedule the trip at no additional cost.
  2. Receive a full refund, including any extra fees paid for the ticket.

For service alerts or cancellations, check the Indian Trails website or contact customer service.

How to Request a Refund?

Refund requests must be made before the ticket’s expiration date.

Contact Indian Trails at:

Passengers should provide their ticket details when requesting a refund.

Important

  • No refunds for missed buses: Passengers who do not arrive on time for their scheduled departure cannot receive a refund.
  • Refunds are processed using the original payment method.
  • Booking fees and service charges are non-refundable.
  • Cash fares purchased from the driver are NOT eligible for exchanges, refunds, or discounts.

Customer Support

For more details on cancellations, exchanges, and refunds:

This guide provides all the necessary details for modifying, canceling, and refunding Indian Trails tickets. Passengers should review these policies before purchasing to ensure a smooth experience.

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