Gontijo Help Centre
The Gontijo Help Centre was carefully created so you can find all the answers you need about: Gontijo Bus Company Services and Policies, Onboard Services, Luggage Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Gontijo Bus Company Services and Policies
Onboard Services
Gontijo offers a range of onboard services designed to enhance passenger comfort and safety: Real-Time Monitoring: All buses are monitored in real-time to ensure safety and timely travel.......
Luggage Policy
Passengers traveling with Gontijo should follow the luggage guidelines: Checked Luggage: Each passenger can check up to 30 kg without additional charges. Luggage exceeding this limit may ......
Pet Policy
Information specific to the transportation of animals was not detailed in the document content provided.......
Accessibility
Gontijo prioritizes accessibility for passengers with special needs: Buses are equipped with facilities to assist physically impaired passengers, including a lift platform in select buses......
Cancellation, Changes & Refunds
Gontijo’s cancellation, change, and refund policies are as follows: Cancellations and Refunds: Cancellation requests made up to 3 hours before departure time are eligible for a full refund or a tick......
Reserved Seats
On each bus, two seats are reserved for seniors and people with disabilities in the conventional class. To use them, it is necessary to present an official photo ID and the card or report that proves the condition......